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Description

Oracle Cloud CX, built on a cutting-edge cloud platform that utilizes best practices and innovative technologies, provides tools that are user-friendly for business staff while being robust enough for developers to enhance further. The suite of Oracle CX applications is both groundbreaking and adaptable, ensuring reliable performance and security for its users. By adopting a data-centric strategy, Oracle Cloud CX effectively links customer behaviors, transactions, and demographic information across various sectors, including marketing, sales, and service, to craft tailored experiences for each user. With over four decades of expertise, Oracle has assisted clients in effectively managing, safeguarding, and leveraging their data for business benefits. Data is integral to our identity. The platform allows businesses to create, share, and distribute meaningful content and offers, enabling the personalization of customer interactions. Additionally, Oracle Content Management serves as a centralized hub for all enterprise assets, such as invoices, marketing materials, company documents, images, and videos, streamlining management and access to crucial content across the organization. This comprehensive approach not only enhances operational efficiency but also fosters stronger connections with customers.

Description

Oracle Social Cloud Service is a comprehensive tool designed to enhance and expand your interactions with customers across various social media platforms. This service combines four top-tier components of social relationship management—social listening, social analytics, social engagement, and social publishing—into a single cohesive interface, resulting in the most thorough social relationship management solution currently available. To utilize this service effectively, users must possess an Oracle Identity Cloud Service account with the appropriate permissions, such as being an Identity Domain Administrator or Application Administrator. Furthermore, an account for Oracle Social Cloud Service with administrative privileges is necessary for setting up federated authentication alongside the Oracle Social Cloud Service itself. In order to facilitate provisioning, it is essential to have the client credentials, including the client ID and client secret, along with the necessary API access permissions to ensure proper authentication with the REST APIs of Oracle Social Cloud Service. This integration enables organizations to streamline their social media management processes and optimize customer engagement strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Canonical Juju Yes 
Celaton inSTREAM Yes 
DbVisualizer Yes 
Dyne Yes 
Mir Display Server Yes 
NiCE CXone Mpower Yes 
Oracle Audience Segmentation Yes 
Oracle Big Data Preparation Yes 
Oracle Cloud Infrastructure Object Storage Yes 
Oracle Content Management Yes 
Oracle Responsys Yes 
Oracle Siebel CRM Yes 
Orange Tree Yes 
Performance Navigator Yes 
Progress DataDirect Yes 
Redgate SQL Toolbelt Yes 
Wolken Service Desk Yes 
WorkRails Yes 
appyReward Yes 

Integrations

Canonical Juju No 
Celaton inSTREAM No 
DbVisualizer No 
Dyne No 
Mir Display Server No 
NiCE CXone Mpower No 
Oracle Audience Segmentation No 
Oracle Big Data Preparation No 
Oracle Cloud Infrastructure Object Storage No 
Oracle Content Management No 
Oracle Responsys No 
Oracle Siebel CRM No 
Orange Tree No 
Performance Navigator No 
Progress DataDirect No 
Redgate SQL Toolbelt No 
Wolken Service Desk No 
WorkRails No 
appyReward No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Contact Oracle for pricing details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/cx/platform/

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

docs.oracle.com/en/cloud/paas/identity-cloud/idcsc/oraclesocialcloudservice.html

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

Social Selling

Automated Publishing No 
Compliance Management No 
Content Discovery No 
Content Management No 
Employee Advocacy No 
Gamification No 
Lead Engagement Yes 
Performance Metrics No 
Pre-Approved Content Library Yes 
Single Sign On No 
Social Media Monitoring No 

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