NinjaOne Reviews

Summary: Overall I really do love the product. I can't give a full 5/5 stars because of the issue with TeamViewer not always connecting on the first attempt. Aside from that, this product has really saved me time and effort over and over again through my everyday work routine, and we have been suggesting to every one of our clients to join us in using NinjaRMM.

Positive: I love you much easier this makes my job. I have 1 central location to manage all client devices, and with email notifications for so many customizable alerts we can be as proactive as possible with our IT support.

Negative: TeamViewer has issues sometimes. It doesn't always open even if the service is running on the remote PC. Sometimes a simple restart of the service fixes it, but sometimes we just have to wait a little bit.

Summary: This is our 4th iteration of an RMM service in 10 years--and we've been w Ninja RMM the longest. The growth track with Ninja and its additional services shows us that their R&D teams are innovative, forward-thinking, and capable. While we occasionally see minor issues after an upgrade, these issues are quickly resolved.

Positive: Consistently reliable w/o extraneous garbage. The growth track has been excellent w added features.
Provides meaningful data quickly through drill-down capabilities.
NMS does an excellent job of gathering SNMP info when authenticated w a device.
Cost to Value ratio is excellent.

Negative: I'd like to see better reporting, such as All Company AV or All Company Patch Compliance reporting.
Search functions for services or remote registry would also be nice.

Summary: All-in-all, Ninja is a great platform. My staff and I use it all day, every day to manage our 400ish computers and servers, and love the end-user access recently added. Integrations are available and slick, and the price is right for us.

Positive: - TeamViewer and Splashtop integration
- Webroot integration
- Patch management, policies, scripting and automation tools
- Mobile app
- Ease of use
- PSA integrations

Negative: - Reporting could use some maturation
- Would like to see more vendors available for integrations (Sophos, Huntress, more PSA options, etc.)
- Some quality of life fixes would be nice. Having to hit "save" on one screen before editing options on another; snap back to organization after device deletion instead of going to "all devices" page; more/better navigation options in general

Summary: This is not just a software for MSPs. Ninja is always looking to improve and add new features. Tech support is fast and they keep you updated with important notifications at the top of your site until you dismiss it.

Positive: Allows you to bundle machine stats, remote management, backup, and endpoint security if you choose to along with a few other integrations. Being able to control machine updates by custom group is great if you don't have SCCM or WSUS. Usability is easy with limited training so you are quick to get going. Having the capability of remote cmd and registry is nice.

Negative: Nothing really that I don't like. TeamViewer had an issue but that wasn't really on Ninja and it was resolved in a timely manor.

Summary: It was better than expected. Quick access to remote system and monitoring the resources on a phone was an added safety.

Positive: Can check the resources and activities from anywhere including the phone.

Alert to the phone is essential.

Negative: TeamViewer was down for several days. Needed other means of accessing remote system.

Summary: We are overall very pleased with NinjaRMM. It has a comprehensive toolset that makes us more efficient. When issues come up, NinjaRMM support is helpful and responsive.

Positive: Toolset includes remote viewing, antivirus, software/hardware inventory, log viewing, alerts, and a variety of scripting options. It contains everything we need to remotely manage our computer fleet.

Negative: Teamviewer integration does not always work consistently, but NinjaRMM support is always quick to get things working again.

Summary: Since we deployed this solution we have been rewarded with more free time, as we can push out and handle updates, find computers that alert, and use the Team Viewer integrations more speedily and with greater dependability.

Positive: It brings together an awful lot of (but not everything) into one site that I can use to manage hundreds of machines, including the remote control portions, software lists, asset lists, and security status and alerting.

Negative: Our chosen AV software (WebRoot) is not integrated into the website, otherwise I'd give 5 stars, as well as a few UI/UX items that are not totally intuitive.