Luigi's Box Reviews

Summary: Overall, we’re very satisfied with Luigi's Box. It’s a robust tool that truly adds value to both the user experience and internal processes. However, we built our own autocomplete and are now missing out on some new features. It's important to implement the tool properly from the beginning, including using their autocomplete and having your data in good shape beforehand.

Positive: Luigi's Box has become an essential part of our shopping process. The tool offers great flexibility from an admin’s point of view – I can easily edit results, fix search errors, and still ensure the customer receives high-quality and relevant results. Their analytics are also a big advantage, helping not just me as an administrator, but also other departments to better understand customer behavior and optimize our content accordingly.

Negative: The analytics part, while very useful, has one limitation – the data is only stored for three months. For long-term optimization and deeper insights, it would be incredibly helpful to access and compare search data year over year.

Summary: Very happy for the existence. Integration is super easy and our customers say it's helpful comparing to other websites who lack the features.

Positive: Helps to achieve bigger engagement with our clients. Helps them to navigate faster without frustration and saving time on both sides.

Negative: In several languages, it's sometimes tricky with wording or recommended typo replacement

Summary: I have been using Luigi's Box for over 3 years and during that time I have observed an increase in conversions and an improvement in the quality of traffic on the site - sessions last longer and search results contribute to the achievement of business goals.

Positive: The tool is easy to implement and personalize. Clear charts on the dashboard make it easy to interpret analytical data. Reports of searches with no results, no clicks and low conversions help in working with the content of the page. Convenient redirection and synonym settings and personalization of the suggester create huge marketing opportunities.

Negative: Honestly, I haven't noticed any major issues, maybe the only thing is that reports could load a little faster and the icons in the panel look a bit old-school.

Summary: Our customers use the search engine on our e-shop every day. Luigi's box helps us expand the range of products sold to customers and increase sales. The sales team also uses it for offline sales. It works great.

Positive: The product ensures that we increase sales through both search and referral. The customer finds what he is looking for or is recommended the right product to purchase. Exceptionally good support. Fast, kind and professional.

Negative: Nothing. Very good experience with everything. I recommend.

Summary: Easy to use application, that can improve search result on your webpage via managing what customers are looking for.

Positive: - easy to use
- quality reporting divided into different categories
- ideas for product portfolio, can identify which products our customers are looking for

Negative: - you need to manage and see the results on long term, not short term.

Summary: Overall, Luigi's Box is an impressive platform that significantly enhances the user experience in e-commerce. Its powerful search and recommendation features have proven to boost customer engagement and sales. What truly sets Luigi's Box apart is its exceptional customer support. The support team is highly responsive, addressing any issues quickly and effectively, ensuring that any challenges are resolved with minimal disruption. This level of service, combined with the platform's robust features, makes Luigi's Box a reliable and valuable tool for any e-commerce business looking to optimize its online presence.

Positive: Luigi's Box is a powerful tool for enhancing e-commerce search and product discovery. Its intuitive functionality ensures that users find exactly what they're looking for quickly, reducing bounce rates and improving overall customer satisfaction. The platform’s personalized recommendations are another standout feature, as they help increase conversion rates by suggesting relevant products based on user behavior. Integration is straightforward, with the service offering support for multiple languages, making it a versatile solution for businesses operating in diverse markets. The analytics provided by Luigi's Box offer deep insights into customer behavior, allowing businesses to optimize their product offerings and marketing strategies effectively.

Negative: However, Luigi's Box has a few drawbacks. The pricing might be a bit high for smaller businesses, especially if they don't use all the advanced features. Additionally, while the search and recommendation algorithms are strong, they occasionally might not perfectly match user expectations, needing some ongoing tweaks.

Summary: Search engine and recommending products is really good which it helps with higher earnings. Support is helpful. Product is very easy to use. They helped with setup at the beginning.

Positive: Search engine is amazing - there is no problems with typos or synonyms. There was some problem with results but with support we resolve it -> so support is also very good and helpful.

Negative: Just the price is little bit higher, but still worth it.

Summary: It's a great add-on for searching, it helped us a lot with the previous E-Shop, we immediately added it to the new E-Shop, I definitely recommend it.

Positive: Very clear site, when we needed something we immediately received great customer service, and most importantly, the results arrived immediately.

Negative: I haven't had a bad experience yet. I believe that the cost of services can be higher for smaller e-shops.

Summary: When we were looking for a capable search engine for our e-shop, Luigi's Box was the obvious choice. We have had no problems in over 2 years of use, everything works great, we appreciate lot of features. I recommend!

Positive: Many features, easy settings and customization, willing technical support, clear interface, reliability.

Negative: I didn't find any noticeable disadvantages of this solution, everything works as we need.

Summary: We highly recommend this tool for e-shops. We use it multi-market, in three countries for years, newly add new countries.

Positive: At its base products are great - search, autocomplete, or recommendation as well are really great. I highly recommend this for all e-shops which are not so small. But you should not be much big to can see improvement with Luigis Box. Especially search box is great solution for small-medium e-shops. Easy to use, easy to implement, easy to improved and customization. You have lots of data and can see what your customers wants. If you have time for dig into it, LB is great partner for you.

Negative: For us recommendation solution is not 100 % but we have specific products. For most of products reco is ok. Search is great for all type of products.

Summary: You get a perfect solution, no doubt, but pricy, but surely on high quality. we use also recommender not just search engine, it's very comfy solution, careless.

Positive: The best search engine.
Nice back office with stats.
Surely can boost sales a bit, little bit tricky to say how much :)

Negative: Sometime little bit slower implementation from beginning, but I got some extra free period, so fair enough.

Summary: We have been using the search engine enhancement software for more than 3 years in several countries and have nothing but praise for the product. Easy user support.

Positive: Improving the conversion rate.
Easy user support.
Easy connection to our e-commerce system - Shoptet.
Strong customer support.

Negative: There is nothing about the software that significantly limits its usability. In the future, deeper integration using artificial intelligence.

Summary: Overall, Luigi's Box is indispensable tool for e-commerce business, driving growth and efficiency. I recommend this platform to anyone looking to elevate their search capabilities to the next level.

Positive: Luigi's Box has exceptional search and recommendation capabilities. What I also appreciate is user friendly interface and advanced search functionality.

Negative: There is nothing I would consider as cons. Luigi's box is outstanding platform which helped us to boost our sales and improved our conversion rate.

Summary: We used Luigis box for more than 3 years at our public banking website kb.cz. It helped us a lot with internal search optimization where we weren't able to set it just right within our CMS.

Positive: - Easy to implement
- Reasonable price
- Fully solved our issues with internal search optimization
- Analytical tool

Negative: - isn't for free :)
- there is still some space for improving the search engine default settings

Summary: My overall experience with Luigi's Box has been very positive. And it even exceeded my expectations. Personalized search results and recommendations work great. They constantly improve their products by adding new functionalities. The service is also friendly and professional.

Positive: The way you can personalize the search engine exceeds my expectations. The customer can receive tailored search results from the first click. Depending on the season or current trends. Recommendations also work great. Customers are more willing to choose products recommended by Luigi's Box compared to native solutions.

Negative: The analytical panel could be more extensive to track even more precisely why a customer added a product to the cart or canceled the purchase.