HubSpot CRM Reviews

Summary: Not a great software for sales teams. For online marketing, it has what you need. Just be prepared to pay a high price for the features you'll need.

Positive: Easily collects prospect's information on the web. Connects to email, websites, and others. Other unique features and tools that other software don't offer.

Negative: Most of the features you want are in the paid version. Unless you're a big company their pricing is cost-prohibitive.

Summary: I am pleased with the services this has to offer. I love things that are user friendly and easy to use!

Positive: I like how simple this interface is to use across the board.I like how this works and also getting the customer support they had to offer while using the system.

Negative: This system did not have a user to user setup process. I feel that this would've answered a lot of questions I had about it for the startup process. I believe that if they had someone help set everything up with a screen share would've taken a lot of stress away.

Summary: I recommend this to companies that don't want to waste their money on the bells and whistles of a paid CRM.

Positive: This is a decent free solution for your CRM needs. If you don't need the bells and whistles of a CRM then HubSpot free is great for you.

Negative: For a free service it does what it need to as a CRM the ease-of-use allows a monkey to work this software so that's good.

Summary: Overall, I think this is a good solution as a CRM and for capturing customer data. Definitely a 3/5 stars.

Positive: Getting started was really simple when I used it. I think at the time I was still not as familiar with everything the CRM could do, but it helped me to get off of spreadsheets.

Negative: There wasn’t a lot of training material, but I think they do now.

Summary: Need technical abilities to work with this CRM. It's highly technical and if you don't know what you're doing then you could waste your time and get confused. Better for larger businesses.

Positive: Offers a free version of tracking leads. Lots of integrations and features that were available for me to customize the way I needed it too.

Negative: Lots of the features that you need are in the paid version. And it's huge difference from free to paid plan. Expensive software.

Summary: Hubspot seems like it was designed for companies that deliver products and goods more than services, so I would recommend it for anyone with a firm deliverable.

Positive: If your organization's workflow fit within the parameters of Hubspot's design (and doesn't change much from transaction to transaction), it is a great tool to follow up and follow through with clients.

Negative: Integrating multiple forms of communication (phone, text, email) with individual clients could be easier. More customization would be nice.

Summary: We evaluated several CRM systems for our business. We found HubSpot to be feature-rich. The pricing is better for very small organizations but is rather expensive for large organizations with 50+ users.

Positive: 1. Cloud-based; no server required.
2. Many beneficial features.
3. Backed up in the cloud.
4. Updated automatically.

Negative: 1. Limited customization opportunities.
2. Expensive for larger organizations.

Summary: On iOS, the app is not stable, for free plan you only have support by the community and you can't contact anyone.

Positive: It's free.
HubSpot always provides materials for complement your skills
The UI is so friendly.

Negative: Some things are limited the sales force lack many basics functionalities, also you can not fuse companies also you only add one mail account for each customer.

Summary: Overall it's good for a free option. But I wouldn't go the paid route in my opinion because of customization limitations.

Positive: Easy to use and set up for any size of business. Not hard to implement and works reliability for you.

Negative: I didn't like how I couldn't customize it as much as I wanted.

Summary: It offers a robust solution for businesses seeking a user friendly platform to manage customer relationships. Its combination of customization, automation & scalability makes it a compelling choice, especially for organizations that can leverage the full suite of HubSpot tools.

Positive: It provides an intuitive & user friendly interface ensuring ease of navigation & quick adoption for users at all levels of expertise.

Negative: While the basic features are user friendly, mastering advanced features & integrations does requires time & training. particularly for users new to CRM systems.

Summary: Our overall experience with HubSpot CRM has been quite positive. Its continuous updates with improvements showcase a commitment to staying ahead in the industry.

Positive: HubSpot CRM excels in its user friendly design, making it breeze for our team to navigate & utilize its features effectively. The platform's seamless integration with other HubSpot tools enhances our overall efficiency by providing a unified ecosystem for our sales & marketing activities.

Negative: While HubSpot CRM offers comprehensive features, the pricing structure could be more transparent. As our team grows, understanding the scalability & associated costs becomes crucial.

Summary: HubSpot CRM has been magnificent software for our real estate company, mainly because we integrate new properties to our property listings in this real estate company on a monthly basis, and this platform has been key to controlling all the negotiations we constantly catalyze with clients. I have loved this platform a lot, mainly because it helps me a lot to retain clients, to make various offers so that they agree to buy our properties, in addition, we have also been able to offer the real estate services that we offer in this company through this platform. In addition, this platform connects seamlessly with our ad campaign system, so every client that has been obtained during each ad campaign is immediately and automatically transferred to this CRM system, and we receive a suitcase and a half when this happens, to be able to talk with the potential client immediately, I really love being able to refer this client of the advertising campaign to their CRM system, in addition, this platform also has an excellent connection with social networks, therefore, each client that is obtained through social networks, I have also transferred the contacts from HubSpot CRM. I am very happy with the general results to the bearer so far, this platform has managed to make it easier for you to have more profits every year, in addition, it has provided us with a very easy system to control negotiations in real time with the collaboration of several of our real estate agents.

Positive: HubSpot CRM is the special platform to generate various negotiations with potential customers, with the help of this platform you can handle all kinds of negotiations very well, and it is also an excellent way to retain customers in your company. The things I don't like about this platform were:

1.- This tool is completely free, therefore, that is one of the main things I like about this platform, that I can carry out all kinds of negotiations, acquire new clients, monitor the negotiation, and register all kinds of contacts without the need Apart from paying additional fees, I love being able to use this platform for free, plus the entire sales team and all employees in the company will be able to access the features of this platform for free.

2.- I love the storage capacity that this platform has, since it can store many contacts within it, I can store all kinds of clients, store negotiations in the cloud without any type of limit, the platform capable of storing all those negotiation data, It is to store up to more than 500,000 contacts and store all messages sent or received with customers during each negotiation. I really love that this deck has such good storage.

3.- Another of the things that I like about this platform is that it has a lot of live TV, it allows me to communicate with each client that has already registered as a potential client within the platform, it allows me to have all kinds of requirements that they have clients during the negotiation process, in addition, it provides direct communication with the client, which ensures that I never lose communication with the client.

4.- It has excellent connectivity with all the inbox or mail tray that you did today. This is great because if we have acquired any leads through our email inbox, we can easily transfer that lead contact to this CRM platform, this connection is great and helps us to transfer all these lead contact details to the CRM platform easily.

5.- I also love that this platform is capable of allowing me to create all kinds of promotions, offers on the services or properties that I have in my company. Every time a property is on a price reduction, I can register that offer reduction within the platform and have a monitor of how much time is left until that offer ends. This function is very important since it helps us create very attractive offers for for customers.

Negative: Currently I don't have any kind of complaint regarding this platform, it has worked wonderfully in its version for computers and in its version for mobile devices, in addition, the registration process of new leads, the registration process of contacts and the storage in the cloud of all types of contracts without limits has left me really impacted, I consider that I currently have no type of complaint with that platform, I have been using it for more than three years for my company to be able to handle all the property negotiations that we carry out monthly, and never had any type of problem, I have always been able to have a consolidated communication with all the clients.

Summary: Overall, i have been pleased with the features that HubSpot CRM provides, i think that they have come a long way and there is great continued growth potential. It is probably a service that i will continue to use on and on.

Positive: I mostly have used HubSpot CRM with my Gmail program. The software integrates seamlessly with this platform and i am able to save contacts and conversations very easily.
Following up on leads and remembering what still needs to be done is made simple by HubSpot CRM!

Negative: Not as fully featured as i would have liked. It would be nice if the CRM was also had something built in for some project management tasks and workflows.

Summary: I chose HubSpot CRM because of the variety of options that it offers me within the initial plan, which with other CRM platforms that I have tried, you have to acquire the most advanced plans to have a good complete software to be able to maintain CRM at the level of my company with the needs it required. With my previous experience in handling similar platforms I can say that it took me very little time to be able to move inside HubSpot and test its functions before starting to use its basic version and its features met the needs much better. I was fascinated that in addition to adapting to the needs of my company, it could be customizable, complemented with what I required to have a complete CRM platform without so many problems in the process. As advice to start with HubSpot is to use the basic version with the limitation of your contacts which is very few and if it fills up wait until there is space or if you know that your clients will grow exponentially then you can opt for more advanced plans that require you to cover your contact storage capacity needs, which will most likely fit like a glove with its other premium plan features. Really, I felt very comfortable with the follow-up of sales because I didn't get lost within the characteristics and also I was able to have a good management of current clients and potential clients.

Positive: HubSpot has had a complete and successful integration within the company, adapting to the entire sales process that has been had, it could improve in certain aspects, but with respect to the general opinion, it has been great to be able to work with this platform.

º Not only has it served me as a CRM but it has also served me to apply email marketing, I can with a simple drag and drop include the newsletters that I have created and put them inside the emails and thus be able to send them to clients in a group , depending on the type of client is the type of message and thanks to this I can have screens to make the job easier.

º I like how everything is organized in relation to storing customer contacts, the information on this is very important because we can keep track of everything that has been done with us as a company. Regardless of whether the company offers a product or service, having customer information well organized and available is of vital importance to determine and improve the relationship between the customer and the company.

º The free plan has been one of the most complete since I have tried several CRMs to determine to have only one and with the greatest scope and integration and HubSpot has seemed to me to be one of the best since the payment plans clearly make improvements , but it does so in relation to capabilities and not much to functionalities. This is great when you need to test a platform without going through the process of requesting a demo before purchasing the final service.

º It is well known that having a place to collect information is very necessary to make changes to improvements within the company with products and services, so with this platform it has allowed me to create landing pages to collect both customer contact information as well as carry out necessary follow-up.

º I can say that the user experience has been of good pleasure since it has allowed me to train in a short period of time without any problem, I was able to understand all the functions offered by this platform since its interactive and drop-down menus and check boxes they make everything easier to handle.

º I can send massive emails to my clients without any problem without losing them in the spam folder, in addition to not only including newsletters but also surveys, campaigns, etc. On the other hand, I can obtain results of the metrics of the actions that the emails have had, such as opening clicks.

Negative: º Importing contacts into Excel files is a bit confusing and tedious, and the format in which the contact data must be placed is simply tedious. They should create a standardized Excel or adapt to the model of different platforms in order to make the job easier when a user decides to move from a CRM platform to HubSpot.

º When I am going to add a contact within the platform through its tools, I would like to be able to continue adding more custom fields in order to have more control with the aspects that I want to save for each client individually. This would be very advantageous since I can include comments, negative or positive aspects, likes, etc. So I don't have to resort to external platforms to be able to do this work of storing information from my clients' contacts.

º There is no doubt that the complement that this platform has with marketing is very complete, but it is a bit expensive when paying, since a good solution is to pay for the CRM while using a third-party marketing software that has functions that more similar and more accessible to have a good ROI which is an important point for any company.

º I would like the search option to be improved, it is a bit confusing when the results are not ordered, giving as a problem that for example I cannot find an email sent to a specific client within the pile of mixed information that the search engine throws at me. I want them to improve that aspect in order to optimize my work process.

º The integration of contact lists is a bit null in how they can be grouped to do marketing, it would be good if they could improve that function a little more since it is there and it is very useful when I want to manage contacts en masse, as in this case by lists.

º Improve the guides in case you are lost trying to understand a function, make it more explanatory because sometimes there is so much confusion that I have to resort to technical support and internet forums to find a solution to my problem.

Summary: The main reason why my overall experience has been quite good is because we have been able to generate many more goals in this company, I am a real estate company based on buying and selling properties, as well as renting them, and This platform has been optimal for processing the sale in an automated manner, it has an excellent auto-response system for the actions or requirements of the clients, if a client wants to buy a property, the system gives Rojas all the requirements to buy it, you are also capable of registering you within the system as a potential client when necessary, all this helps to make manual registration within the system a thing of the past, and we start using a service that helps us generate sales much faster. In addition, with the help of this platform we have been able to have a much more accurate monitoring of our clients' negotiations, we can see with this attitude if the client is being well attended, or if the attention score has been negative, I am very grateful to the operation of this platform, I admit that this platform has been key to developing more sales in an optimal way, previously it was a bit complicated to manage the number of trades in volume that we had every day, however, after the arrival of this platform we have noticed a circumstantial change, since all sales and negotiation is managed by the automated system itself.

Positive: HubSpot CRM It is characterized by being a really reliable and stable platform when it comes to personalizing the sales process, sales automation is what has allowed many companies to currently optimize the number of events they hold online, this platform has With unique characteristics and essential functions to develop an automated system, which allows optimizing the sales process with potential clients, the things that I liked the most during my experience were:

1.- One of the main features that I liked is that it can create automated processes, for example register a payment method of a client, register personal data of the same within the system, optimize a payment gateway so that all clients can make negotiations and much more, you can create automated processes that help you streamline all sales, the sales process is somewhat complex for some employees, and this feature helps employees to focus more on generating and getting more customers, than registering them in the system, since all this can be done through an automated process.

2.- It has an excellent integration with social networks and with the marketing system or advertising campaign of our company, we currently use an advertising campaign system, and we have connected it correctly with this CRM platform, which has allowed us to monitor and transfer all kinds of potential customers to our CRM system, and thus be able to automate and optimize the sale with that customer. In addition, this integration helps us to transfer all customers automatically, we will not have to manually register it within the system thanks to this integration.

3.- You have an excellent list of contacts which helps you to register all the clients and all the sales agents of your company, having a list of contacts within this company helps you to know exactly the clients that have been registered In your system, in addition, the list of contacts is also linked to the negotiations previously carried out, so if any of your clients has been registered in this list, you will be able to see all the deals made with that client no matter how much time passes.

4.- Visualizing the progress of each one of the negotiations is something completely optimal for any company, within this platform you can see the progress of all sales in real time, you can check the status of each one of them 24 hours a day and at any time, you can speak with that attitude if the negotiation has already been carried out correctly or if it has been negative.

Negative: HubSpot CRM is a platform focused on automating the sales process and optimizing it, this platform helps any company, whether large or small, generate short-term or long-term sales, it is at a really affordable price and all its functions meet the objective accurate, helping sales to be generated immediately. Having said all this, during my experience it has not presented any type of failure with this platform, we have always been able to create an automated sales process to speed up negotiations with potential clients, in addition, the integration factor and functionality such as these social networks and other campaigns has allowed us to obtain clients from our social networks or campaigns and we can transfer it to our CRM system, to speed up the process, it is a very feasible integration and has never given us any kind of problem. We are happy with the general functionality, we have never had any type of failure and we hope not to have it in the future.