Hundreds of companies and millions of employees use Axero’s intranet software to communicate, collaborate, manage tasks and events, organize content, and develop their company culture.
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Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth.
It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information.
In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance.
Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs.
SaaS deployments are in the region customers choose, to maintain data sovereignty.
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DKM (Dynamic Knowledge Management)
The objective is to offer knowledge-centric and B2B platforms for businesses, industries, and NGOs, facilitating the sharing and engagement of ideas, management of data, and fostering collaboration for enhanced business operations and research initiatives. Within your organization, DKM functions as an interest network that creates an online space for individuals’ interests, effectively forming communities of knowledge. This web-based system consolidates project-related and research entity information in a clear and visual format, ensuring user-friendliness for efficient management. DKM employs cutting-edge methodologies and lightweight solutions, granting users insights and a deeper comprehension of both big data and operational data elements. Furthermore, it is essential to develop a virtual platform based on DKM that promotes collaborative knowledge management and serves as a marketplace. This system also allows for easy integration with third-party components, ensuring smooth interoperability. By leveraging DKM, organizations can enhance their understanding of shared knowledge and streamline their collaborative efforts.
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Talisma Knowledgebase
Talisma Knowledgebase enhances the capabilities of your customer service team by granting them immediate access to vital information central to your operations, which in turn leads to lower operational expenses and boosts overall business effectiveness and expansion. This platform allows service and support teams to continuously gather, develop, and enhance knowledge solutions as an integral part of their everyday tasks. Once these solutions receive approval and are published within the knowledgebase, they become instantly accessible for collaborative use across various departments and communication channels, such as phone, email, chat, and the internet. Users can conveniently customize how content is presented to different audiences by employing content rules and using branded templates for knowledge articles. Additionally, it is simple to monitor and analyze the utilization of knowledge articles, including the categories accessed, unanswered questions, customer satisfaction ratings, and much more. Comprehensive details regarding each visitor's inquiries in the knowledgebase are also recorded in the contact history, ensuring that every interaction is documented for future reference and improvement. This robust tracking capability allows organizations to refine their knowledgebase continually and address customer needs more effectively.
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