Universal Knowledge Description

Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth.

It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information.

In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance.

Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs.

SaaS deployments are in the region customers choose, to maintain data sovereignty.

Pricing

Pricing Starts At:
$12.00/month/user
Pricing Information:
Universal Knowledge is priced based on the number of named or concurrent users, or a combination of both of these.
Free Trial:
Yes
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Integrations

API:
Yes, Universal Knowledge has an API
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Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Knowledge Powered Solutions Ltd
Year Founded:
2004
Headquarters:
United Kingdom
Website:
www.kpsol.com
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Media

Configurable Team Layouts

Configurable Team Layouts

Configurable Team Layouts Usage Analytics Search shows answers embedded in long documents Document information such as th number of times used and liked, last time updated etc provides trust to users that the document is used and updated Visual representation of knowledge base structure using drag and drop to manage relationships between topics and teams Ability to leverage content from fileshares, websites and cloud sources of information

Product Details

Platforms
Web-Based
Windows
Linux
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support

Universal Knowledge Features and Options

Knowledge Management Software

KPSOL is an advanced Software as a Service (SaaS) platform focused on Knowledge Management, aimed at assisting organizations in effectively capturing, organizing, sharing, and retrieving information. This adaptable software serves as a centralized repository for Standard Operating Procedures (SOPs), policies, processes, guides, and other essential business data, enabling teams to operate more efficiently and enhance customer service. Equipped with features such as intelligent search at the answer level, structured content creation, decision-making trees, version control, approval workflows, analytics, and insights into knowledge gaps, KPSOL simplifies the upkeep of business knowledge, ensuring it remains accurate, readily available, and well-governed. The platform is designed to facilitate Employee Knowledge Sharing, Customer Service Knowledge Management, contact center operations, IT service management, and self-service solutions. KPSOL can seamlessly integrate with existing systems and databases, including SharePoint, cloud storage solutions, CRM, customer experience (CX), and IT service management (ITSM) platforms, thus providing cohesive access to organizational knowledge.

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Document Management Software

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Contact Center Knowledge Base Software

KPSOL is an advanced Knowledge Management Platform tailored for Contact Centres, aimed at empowering agents to quickly locate the necessary information and enhance the speed and precision of customer support. Our solution serves as a unified, searchable repository for customer service teams, consolidating policies, procedures, FAQs, scripts, guides, and intricate processes into one accessible location. Featuring smart answer-level and natural language search capabilities, agents can swiftly retrieve pertinent answers without the hassle of navigating through various systems or documents. Additionally, tools such as decision trees, structured content, governance features, analytics, and reports on knowledge gaps help maintain the accuracy, consistency, and currency of information. KPSOL seamlessly connects with CRM systems, contact centres, live chat, ticketing, and self-service platforms, allowing agents to access vital knowledge directly within their established workflows. This can lead to improvements in First Contact Resolution (FCR), a reduction in Average Handling Time (AHT), a quicker onboarding process for agents, and a uniform customer experience.

Universal Knowledge User Reviews

Write a Review
  • Name: Kathy A.
    Job Title: Knowlegebase Coordinator
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent product

    Date: Sep 21 2021

    Summary: One of the best knowledge management products out there! I highly recommend this product. Easy to use.

    Positive: This product is very user friendly. The newest version is very easy to manage, especially for someone who does not have a technical background. Also the Customer Service is outstanding. I highly recommend this product.

    Negative: None. i absolutely love this product and would highly recommend it.

    Read More...
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