
RouteGenie is non-emergency medical transportation software for operations running 25 to 500+ vehicles. It combines NEMT scheduling software and route optimization with native multiload, real-time NEMT dispatch software, Medicaid and broker billing with CMS 1500 and claim scrubbing, and fleet compliance in one single-tenant platform. Multi-site operators run every location in one instance with role-based access and a full audit trail on every trip change. ImportGenie automates trip intake and status return across 28 live broker and payer integrations, including ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, New York MAS, Uber Health and transit authorities. Subcontractor vehicles are visible on the same live map as owned fleet. SAML2 SSO (Entra ID, Okta, OneLogin, Google Workspace), SOC 2 Type 1, open REST API, iOS and Android driver apps, passenger app, and a payer and facility portal. Flat per-vehicle pricing with unlimited trips and unlimited users. 600+ fleets, 20,000+ vehicles, ~50,000 trips daily.
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Descartes Fleet Performance Management is purpose-built for enterprise fleets and complex delivery operations. Designed for organizations managing high-volume, multi-stop, and time-sensitive logistics networks, it helps businesses improve operational control, maximize fleet utilization, and deliver more efficiently at scale.
The platform combines advanced route optimization, intelligent dispatch, and real-time mobile workforce management to reduce mileage, lower transportation costs, and improve productivity across drivers and vehicles. Businesses can complete more deliveries with fewer resources while reducing environmental impact and maintaining high service levels.
With seamless mobile integration, Descartes provides real-time tracking, performance visibility, regulatory compliance monitoring, and dynamic appointment scheduling to keep delivery operations agile and responsive in the field. The solution also improves delivery accuracy and timeliness, helping organizations enhance customer satisfaction and operational consistency.
Built to support scalable, data-driven delivery execution, Descartes gives enterprises the tools to streamline dispatch, reduce wasted resources, and manage increasingly complex delivery networks with confidence.
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Smart Assignments and Rotations
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
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GoServicePro
The Dispatch Board serves as a comprehensive dashboard for field forces, facilitating drag-and-drop dispatching, integrated route mapping, and the management of both assigned and unassigned work orders, along with a calendar view for scheduled service calls and workforce resources. This centralized platform efficiently handles resources, work orders, schedules, routes, and more, underscoring our commitment to enhancing communication between your team members while they are on-site. To further support this, we have developed a mobile application that allows for real-time messaging and updates, with the option to store and forward information when coverage is limited. You can effortlessly send directions, tasks, schedules, and orders directly to mobile phones and tablets. Additionally, our mobile app empowers your field service technicians to input all necessary data while on the job, streamlining their workflow and improving efficiency in the field. Ultimately, this innovative solution is designed to enhance productivity and ensure seamless operations within your field service team.
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