Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Efficient Workforce Management Tailored for Any Sector Streamline your scheduling and dispatch processes with a sophisticated system designed for businesses of varying scales. Effectively manage high-volume ticketing for extensive projects while ensuring that jobs in the service sector are handled with precision.
Highlighted Features
Automated Task Sequencing – Create interdependent work tasks that facilitate a seamless workflow execution.
Optimized Technician Dispatch – Allocate jobs by considering location, skill set, and availability to achieve optimal efficiency.
Real-Time Scheduling – Adjust schedules dynamically in response to live project changes and workforce availability.
Robust Ticket Management – Enhance operational capacity with smart automation capable of managing substantial workloads effortlessly.
Universal Industry Solution – Suitable for construction, field services, utilities, maintenance, and beyond.
Geospatial Digital Mapping – Illustrate job sites and infrastructure to enhance planning and execution processes.
Work Order & Task Scheduling – Efficiently assign and monitor work orders while maintaining an organized task schedule. This comprehensive approach ensures that all aspects of workforce management are covered, fostering productivity and operational excellence.
Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Amazon Web Services (AWS)
No
Atlassian Clover
No
Jira
No
Jira Service Management
No
Microsoft 365
No
monday AI work platform
No
Integrations
Amazon Web Services (AWS)
Yes
Atlassian Clover
Yes
Jira
Yes
Jira Service Management
Yes
Microsoft 365
Yes
monday AI work platform
Yes
Pricing Details
$25
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Colobbo
Founded
2015
Country
Australia
Website
colobbo.com
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No