Smart Assignments and Rotations Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
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Integrations
Company Details
Company:
Trundl
Year Founded:
2014
Headquarters:
United States
Website:
trundl.com/products/smart-assignments-and-rotations-for-jira/
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Live Rep (24/7)
Online Support
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