APS Payroll Reviews

Summary: I've worked with a lot of providers and this experience is what it should be like be like but rarely is.

Positive: The software product is highly customizable, and so far the staff are what have made our implementation exceptional. They've hired a group of knowledgeable and capable folks that communicate clearly and timely. They've accommodated our needs that are outside of the norm.

Negative: So far nothing. There are some small things they're working on adding to the platform but already have them in development.

Summary: Overall I'm satisfied with APS, with its easiness of use, and the APS guys are always ready to support us.

Positive: My familiarization with APS began in 2015. As a non-American user, I started to use it very easily. I have barely experienced any program failures like the system being slow, the system not saving anything, or slow loading, etc. I remember only one day having some difficulties in using the program but it was solved quickly. The staff is very friendly and helpful. The guys always supported the force majeure situations that happened in our company, even if I sent my requests at the very last minute.
The system continuously is being improved by adding new features.

Negative: I don't have any disadvantages to point out.

Summary: Overall, we are very pleased with APS Payroll and how it functions. We have looked and compared other companies but nothing comes close to to the value of APS Payroll.

Positive: We like how easy it is to navigate through the website. When help is needed our team is easy to reach and quick to respond!

Negative: Would like to see improved tutorials on using the Report Manager and Report Builder.

Summary: Great all around product.

Positive: Everything,
Taxes, Direct Deposit, Paystub,
easy payroll, and taxes from APS help
Great product, great service, great people,
great tax team,
great interface.

Negative: Need to find out what i don't like much, mostly all good.

They need to add little bit of HR to the product.

Summary: The service is amazing the site is so easy to navigate through and they are always there to help if i have any problems.

Positive: I like everything about APS, the service is amazing and the site is so easy to use i will always use it.

Negative: There is nothing that i can come up with that is a con to APS.

Summary: Because we spent a lot of time researching before selecting the APS system, we were impressed that the sales team accurately represented the program. We were given valuable information that made the integration process much cleaner as we moved our data from the previous software. We found that the added modules were valuable, and I would definitely recommend them as assets to the APS system. The integrated system works seamlessly and has provided all that was promised to us. The support staff have been quick to respond, knowledgeable about the software, and willing to work with us on upgrades that we have requested. I would highly recommend APS to others who are searching for a well-developed, robust software system.

Positive: Our church began the process of selecting and setting up the APS system 2 1/2 years ago. We found that what the sales team shared was very informative and accurate. As we began the setup process, we found that most of the support staff were very knowledgeable and helpful. We moved from a system that was not integrated, so we were very pleased with the fact the program is seamless. We added the Attendance, Benefit, New Hire, and Onboarding modules and highly recommend them. The downloading of the data came across smoothly and accurately, with very few "glitches." We have found that the dimensions have allowed us to implement the details required for our multiple locations, departments, and events. The software has exceeded our expectations with the ability to fulfill the requirements we desire in HR software. The support staff is friendly, efficient, and knowledgeable when we reach out to them. When issues are above their level of expertise, they quickly push the questions to the programming level. I would highly recommend this software to anyone who needs a robust HR system.

Negative: During the setup process, we were assigned an individual who was not as knowledgeable about the system as we needed. This created delays as the person needed to spend too much time either researching or consulting others. Some of the detail required in setting up the system was cumbersome, but after completion, it has worked seamlessly.

Summary: After extensive, exhaustive reviews of ADP, UKG/Ulti Pro, NetSuite, Pay Com, Paycor, Bamboo HR, SAP, Workday, Namely, Ripple & APS the choice was glaringly obvious. APS, hands-down is the only fully unified HRIS platform and eats the other HRIS operations lunch when it comes to intuitiveness and ease of use. Switching from UKG was a cinch and I had a dedicated team that held our hands every step of the way providing training to all management at the time of switching and any time it is needed. If I have an issue I’m unsure of my dedicated service team who knows me by name answers my emails with a resolve within 20 minutes almost every time.

I have used many platforms over course of my career and you do not get the same level of service and care from any other HRIS provider out there.

I command a robust HR army of two... without APS I'd be bald and my generalist would have quit her job already. Seriously, having APS as our workforce partner has allowed me to do more strategic HR programs that even bigger companies struggle with. Our HR department has a seat at the executive table and those leaders look to us for data and strong analytics and we are able to easily provide those KPI's because of APS.

Positive: Totally unified platform.
ATS.
Onboarding.
Training.
OSHA/ 300.
Assets Tracking.
Events.
Payroll & Total Tax Service - Next Day Pay Options.
Attendance & Scheduling & Mobile.
Time keeping and Attendance Calendar.
PTO Management.
Performance Management.
Customizable Reviews.
On Demand HR Service Center.
Communications via news feed and email and text.
ACA tracking and Alerts.
Benefits Administration, Enrollment, Carrier Automation options.
Document Management.
eSignatures.
Analytics and Best in Class Reporting, custom report builder.
Documents Vault (unlimited Storage).
End of year (w-2 & 1095 Forms).
State Specific Pay Data Reports.
Off boarding.
COBRA administration integration.
Auto Generation of Org Chart.
Total Compensation for each individual employee.

Negative: APS lacks one thing, workflow management options for documents and employee life cycle notifications.

Summary: The whole process from sales to implementation and training is exceptional. he team I worked with couldn't have been better. Ben, Laura and Riza are just super.

Positive: The system is really easy to use and the help files are excellent. It really is an intuitive program.

Negative: I find the reporting module a little cumbersome. I can't always find what I am looking for. I wish some items were a little more self-serve; ex. adding PPTO configurations.

Summary: We were looking for a solution that met the needs of our small organization. We needed efficient payroll services, timekeeping features, and an employee database. We are very happy with our choice of APS. From the first phone call with Kaylee to explain the product options, to the implementation and set up with Darl, the training with Riza, and now using the product on a daily basis with support from our assigned team, everyone at APS is kind, patient, knowledgeable, and quick to answer our questions. We recommend APS.

Positive: APS is designed for a small business like us. The features are customizable to fit your needs. Each client is assigned a customer service team dedicated to your company. They respond to any questions quickly and make the implementation process seamless. You can choose the package that best fits your company's needs, which offers a good value for the product. APS is such a marked improvement from the bigger payroll companies, there is no comparison.

Negative: There is a small learning curve since the software has so many customizable options, but once you spend some time in the software it is fairly intuitive. Whenever I had a question I could look in the library of help topics or reach out to APS with a question.

Summary: The overall experience of switching to APS was extremely thorough and hands-down the best software platform switch we've ever made.

Positive: The customer service is outstanding! The user interface is easy to navigate and processing payroll is a breeze!

Negative: Compared to our previous experiences with similar software, I'm finding it hard to come up with a "con". The price is a bit higher than our previous company, but considering what we're getting compared to them, I'm gladly paying.

Summary: I previewed many programs and found APS met our needs. Many others have fancy bells and whistles, but bells and whistles don't get the work done!

Positive: Initial setup was thorough and expedient. We have some unusual circumstances and APS was able to meet our needs. We are a non-profit and APS has met all our needs.
APS Hire makes it easy to vet, hire and onboard new employees and be able to keep track of where each applicant is in the hiring process.
We particularly appreciate our Support team. They are timely and thorough.
The Online Help feature is thorough and easy to understand.
Is easy to navigate. Very intuitive for those determined to figure things out themselves.
Very comprehensive. Exceptional at keeping program up to date. I marvel at the minds behind the scenes!

Negative: Currently does not communicate directly with our benefits providers. This will change in near future. Our main provider is updating their system and employee portal.

Summary: I'm very happy and satisfied with our choice to go with APS as our payroll provider. We've never had such a good service and we have tried a few.

Positive: The system is very user-friendly, the layout is easy on the eyes. The notifications are helpful to stay on top of any issues that need to be addressed. Support is fantastic! We can always get someone either on the phone or via email to respond and provide answers in a timely manner.

Negative: Hard to do net-to-gross or gross-to-net calculations.

Summary: This is a great product that is easy for employees and supervisors to use. The reporting is also great and I never have issues with state taxes as we are in multiple states and rely on APS to do all our quarterly and unemployment taxes.

Positive: The customer service is fast and knowledgeable. When I have a question, they are fast to respond with an answer and not to tell me they have to escalate the issue or get back to me. The few times they have had to get back to me on something, it usually only takes a couple hours to get the answer versus days and repeated follow up.

Negative: There isn't a scheduling piece that allows my employees to drop a shift for someone else to pick up.

Summary: Of course there was a learning curve at first, but I'm really happy with their payroll platform. If I have a question, I send an email and get a response with an hour or so. If I need immediate assistance, I can always call them.

Positive: I don't have to re-enter a salary, so unless it changes I can skip that step and not worry that's it's incorrect. The entire process doesn't take very long at all, especially on a payroll run without any changes. Any changes I do make are easily done. Timesheets are easily uploaded to keep track of days off.
I don't have to worry about filing quarterly reports with various state agencies; APS does it for me. W2's are easily circulated.
If I have any changes that I'm not sure about I can run them by my team and get a quick answer and explanation.

Negative: I'm used to making changes for the Group Life deduction at the end of the year for former employees. APS requires some paperwork completed on this and they have to make the changes in-house.

Summary: It has been a very positive experience so far. I look forward to continuing to work with the APS team as we launch at the first of the year.

Positive: The entire experience so far has been seamless and very organized. We have been given clear time lines and expectations. We are excited to be off and running in 2024 with APS.

Negative: I have no cons at this time. everything has been positive.