APS Payroll Reviews

Summary: This is the best HR/Payroll system I have ever worked with!! Best customer service by far! It is amazing.

Positive: APS has great payroll and record keeping tools to make my life easy. Time cards work well and I can easily assign managers and move employees as needed. The reporting is very good with standard and custom options, and any time I can't build a report the way I want their customer service can help me out! Their response time is quick and they are always nice and helpful :)

Negative: There is literally nothing I don't like, if I can't figure something out their customer service helps me out!

Summary: I started out in 2019 with absolutely no experience and they made it easy and educated me along the way. They can handle every aspect and payroll and HR.

Positive: No matter your skill level, no matter the problem you are dealing with, APS has the answer and dedicated teams with diverse expertise to handle our every need.

Negative: I honestly don’t have anything I do not like, the only minor thing I can think of is the new updates available that pop up, then again it’s an update so it’s helpful. Doesn’t happen a lot but when you are working and it pops up it’s a few clicks to get it to go away or wait and refresh.

Summary: I describe my review as Paying it Forward because APS Payroll has given me back so much time to do other tasks that it's like they are paying me. I can then spend more time on the tasks I need to work on to assist others.

Positive: Very user friendly. Videos available for each module for refreshers if needed. Amazing customer support, although I find the tool so easy to use that we seldom need customer support. I love not having to worry about W-2's, W-3's, and tax reporting. The report builder really is just that-- I can build out any type of report and information I want to capture. Setup is easy. Timecards are easy.

Negative: There really isn't anything that I don't like about this tool. I tried to think of something that could help APS improve, but there isn't anything.

Summary: My overall experience is positive, and I would be happy to recommend APS to anyone who is looking to make a change.

I think, like anything, there are positives and negatives, but in my experience with APS, there are far more positives than negatives.

Positive: I like how accessible APS is as a company. If we have a question or concern, or just need clarification on something, we can usually get an answer quickly. And when given an answer, they do a good job of communicating the reasoning behind it. I would recommend APS.

Negative: Sometimes the website feels a little hard to navigate.

Summary: Couldn’t be happier with APS. The reporting features are completely customizable. The options for W2s are great and easy to send and access.

Positive: Excellent customer service. They are always ready to help., are quick to respond. They always follow up to make sure all needs have been met.

Negative: Some processes have to be done on the backend and cannot be done by the user.

Summary: I cannot over-emphasize how fantastic APS's customer service is. As a client, I am assigned to a customer care team which means that I am constantly working with the same group of people. Even throughout the pandemic, my team was readily accessible during business hours, either by message online or by phone, and I have never been disappointed by their ability to help solve my (mostly self-induced) payroll issues.

Positive: Top-notch customer service: I can rely upon very quick, professional, knowledgeable, and familiar assistance every time
User-friendly interface: I am not a payroll professional, so I need a system that is logical and intuitive both for me and for our employees.

Value-Pricing: it's been a few years since we switched over to APS, but at that time, I was paying another service more money each month for considerably less functionality.

Negative: The only piece I haven't mastered is accruals/leave. We have varied leave policies based on hours worked and seniority which complicates the process for me.

Summary: Overall experience is high. We implemented near the end of 3rd quarter 2020, and continuing its use today with no plans to move to another platform. They are incredibly responsive with their ticketing system.
I have recommended APS to several associates as well ad promoted APS on SHRM forums.

Positive: Onboarding, integration of modules, training process, ease of use, online support, having a dedicated support team, responsiveness, reliability.

Negative: Reporting is good but some reports seem to have a criteria of one choice or all choices, without the ability to slice & dice on the fly. APS has created a couple reports for us. I have created some of my own reports, but not fluidly as I would like.
No feature for tracking attendance occurrence points.

Summary: Overall, we are very satisfied with the program and support provided. We highly recommend APS for all your small or large business needs.

Positive: I love the ease of use and the customer support. It has a strong payroll program and a good all-inclusive HRIS platform that serves our needs well. They are reliable and I never have to worry about tax reports being filed on time.

Negative: The applicant tracking side of things in the HR Hire is a bit cumbersome. Setting up interview questions takes a bit of maneuvering but it is doable.

Summary: A very reliable program and company especially when we transitioned almost 100 people over. Training was wonderful and everything went as smooth as possible.

Positive: Very user friendly.
Support is always helpful.
Built our system around most of our needs.
New User Training and Videos are amazing supports for my staff.

Negative: Sometimes they aren't able to adjust certain reports for what we need.
Holiday pay is a weird breakdown for our reports, but its a learning curve.

Summary: I have not had a negative experience with APS. They have always been super helpful when I needed assistance finding certain reports and customizing deductions for payroll.

Positive: Easy layout to understand and maneuver through the website. Quick and friendly customer service. You can customize your homepage with which reports you utilize the most.

Negative: The service fee increases each year with no additional benefit.

Summary: Overall, my experience with APS has been great. Anytime I've had a problem the team has always been very quick to provide a solution for me.

Positive: APS provides a great payroll service. Certainly makes things easier. I've used APS here at Tejas for 7.5 years, and another 7 years at Bella Fresca when I was there.

Negative: The website takes some getting used to, but really it doesn't need any changes.

Summary: Overall I love using APS on my laptop while I'm in office.It's great for when you wanna get more organized with your day to day planning time off.

Positive: I like when I use the APS app on my phone while I'm on the move. The best part of it is when I login on my PC to see my employees side of things.

Negative: What I would like is for you guys to do is fix the mobile app version to fit the laptop version....Like the open menu screen.

Summary: Overall, love this product and the staff who provide the service. Sales was easy as well, not pushy or overselling. Great payroll product!

Positive: The best part of the APS Payroll System is the ease of use of the product, but truly it is the people behind the product. The customer service is amazing! The fastest responses, that are accurate and informative. They will help you through any situation you may have and make sure it gets done correctly so you are able to have everything be correct on reporting later. The product itself is so easy for my staff to use, it is rare that I have to answer questions, the biggest question I get is "I forgot my password", and that's simple to do as well! Love using this system!

Negative: They have many training videos and tutorials available, but I prefer to train when I can walk through the use with someone and this is rare.

Summary: I have used some big name national payroll providers, but APS without hesitation, has my highest recommendation.

Positive: APS is a great tool for payroll and HR. I have been outsourcing my payroll for almost 20 years, and I can honestly say APS has been one of the best decisions I ever made. The product is easy to navigate, customizable to my company uniqueness, and was very easy to learn and master. The support is unsurpassed, and one of the greatest teams I've ever worked with.

Negative: Cost are changing everywhere, and continue to rise, but APS is still worth the investment.

Summary: I have had nothing but success with APS. It makes payroll easy for anybody to use and navigate. Including your employees who are not technically advances. APS>ADP

Positive: Ease of Use and the excellent US based support via email and telephone. 1 Platform, 1 sign in and very easy to use. I have researched several payroll platforms and APS is the best.

Negative: Answering this question...because I cant come up with any at this moment.