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Average Ratings 3 Ratings
Description
                    Verint Open CCaaS represents a cutting-edge contact center as a service platform designed for the modern consumer. With its AI-driven capabilities, it focuses on achieving immediate business results while enhancing customer experience. This platform enables organizations to boost their operational capacity and improve customer interactions simultaneously. By addressing critical business challenges, the AI-powered solution aims to deliver measurable returns on investment. There's no need for a complete overhaul of existing systems, as Verint allows businesses to retain their current investments. In contrast to conventional CCaaS solutions that emphasize telephony and require extensive human resources, Verint Open CCaaS employs intelligent bots to streamline operations, leading to improved customer experiences. This advanced contact center solution is crafted to enhance automation across both voice and digital channels, providing valuable AI-driven outcomes right away. Verint Open CCaaS Essentials equips businesses with a comprehensive suite of digital tools for their contact centers, allowing for an optimal combination of digital and voice agents to create a hybrid service model that meets diverse needs. Such versatility positions companies to adapt effectively to evolving customer expectations.
                
            
        
            Description
                    net2phone is a leading Unified Communications provider offering innovative and affordable cloud based telephony services in the US and worldwide.
With an embedded Voice over IP experience at the core, 30+ years of on-going innovation, and an ever expanding global presence, net2phone is one of the fastest growing providers in the industry. 
Our cloud-based, unified communications and contact center solutions help businesses around the globe succeed by interacting with their consumers with enhanced intelligence and insights.
                
            
        
            API Access
            
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                API Access
            
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                Integrations
            
                
    CloudNuro
            
            
        
        
    
        
        
            
                
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            Integrations
            
                
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    Google Chrome
            
            
        
        
    
        
        
            
                
    HubSpot CRM
            
            
        
        
    
        
        
            
                
    HubSpot Customer Platform
            
            
        
        
    
        
        
            
                
    Kosmoy
            
            
        
        
    
        
        
            
                
    Microsoft Teams
            
            
        
        
    
        
        
            
                
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            Pricing Details
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            Pricing Details
        $17.99/month/user
        
    
    
    
        
        
            
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            Deployment
            
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                Customer Support
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
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                Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/the-open-ccaas-imperative/
Vendor Details
Company Name
net2phone
Founded
1990
Country
United States
Website
www.net2phone.com
Product Features
Product Features
Auto Dialer
                                        Call Center Management
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Reporting
                                        
                                    
                                    
                                    
                                        Call Scripting
                                        
                                    
                                    
                                    
                                        Lead Management
                                        
                                    
                                    
                                    
                                        Power Dialer
                                        
                                    
                                    
                                    
                                        Predictive Dialer
                                        
                                    
                                    
                                    
                                        Preview Dialer
                                        
                                    
                                    
                                    
                                        Progressive Dialer
                                        
                                    
                                    
                                    
                                        Surveys
                                        
                                    
                            
                        Business Phone Systems
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Monitoring
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Employee Directory
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Virtual Call Center
                                        
                                    
                                    
                                    
                                        Web Conferencing
                                        
                                    
                            
                        Business VoIP
                                        Call Parking
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        Encryption
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
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                                        SIP Trunking
                                        
                                    
                                    
                                    
                                        Unified Communications
                                        
                                    
                                    
                                    
                                        Voice Quality Enhancement
                                        
                                    
                            
                        Call Center
                                        Blended Call Center
                                        
                                    
                                    
                                    
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                                        Database
                                        
                                    
                                    
                                    
                                        Escalation Management
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Inbound Call Center
                                        
                                    
                                    
                                    
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                                        Outbound Call Center
                                        
                                    
                                    
                                    
                                        Predictive Dialer
                                        
                                    
                                    
                                    
                                        Progressive Dialer
                                        
                                    
                                    
                                    
                                        Queue Management
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Reporting/Analytics
                                        
                                    
                            
                        Cloud PBX
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
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                                        Cloud Storage
                                        
                                    
                                    
                                    
                                        Electronic Signature
                                        
                                    
                                    
                                    
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                                        HIPAA Compliant
                                        
                                    
                                    
                                    
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