Verint Open CCaaS Integrations

Kosmoy helps enterprise teams answer practical questions about production AI: which systems are running, who owns them, what they cost and which controls apply. Its inventory records AI systems, models, agents and MCP servers with ownership and risk assessments. Monitoring tracks usage, costs and behaviour across applications. The AI Gateway applies access controls, guardrails, routing and logging to LLM, MCP and agent-to-agent traffic. Action Capsule provides runtime isolation and a kill switch for autonomous agent actions. Kosmoy runs in the customer Kubernetes environment, in the cloud or on premises. AI platform, security, risk and compliance teams can use the same inventory and operational evidence when reviewing AI use cases.