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Description

The ecommerce solution integrates seamlessly into your existing website to boost your online business. You can sell B2C, B2B products, services, downloadable items, and even events all in one platform. Integrate CRM and order management to provide excellent customer service. Order and customer management must be seamless and efficient in order to excel in customer service. OrderStorm offers Order Management CRM via a Notes screen at the bottom of each order, product, and vendor page. You can provide excellent customer service by putting action items in work queues and keeping a complete list of notes. This is not a complete CRM package, but it was created to help you manage your daily interactions between customers and suppliers.

Description

Most multi-channel resellers run three or four tools: one for orders, one for labels, one for stock, and a spreadsheet to find out what they actually made. Rilk is one system for all of it. Orders from Amazon, Walmart, eBay, Shopify, WooCommerce, Etsy, Back Market, Newegg, Wayfair and Mirakl retailers such as Best Buy and Macy's come into one queue. You rate-shop and buy the label on the order, on your own UPS, FedEx or USPS account or on Rilk's negotiated UPS and FedEx rates, and tracking goes back to the channel. Amazon Buy Shipping and Walmart Buy Shipping are on the same screen. On Pro, stock lives in one pool with warehouses, bins and serials behind it, and quantities push to each channel you switch on. Purchase orders, receiving, kits, returns and FBA/WFS inbound are built in. Payouts from Amazon, Walmart and eBay reconcile automatically; other channels reconcile by importing the retailer's file. Start free: 500 orders a month, no credit card. Pro is $999 a month minimum.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon No 
Etsy No 
First Touch Payment Solutions Yes 
Mirakl No 
PayWhirl No 
Plastic Card ID Yes 
Rithum No 
SPS Commerce No 
SendGrid Yes 
Shopify No 
Twilio Yes 
Walmart No 
WooCommerce No 
eBay No 

Integrations

Amazon Yes 
Etsy Yes 
First Touch Payment Solutions No 
Mirakl Yes 
PayWhirl Yes 
Plastic Card ID No 
Rithum Yes 
SPS Commerce Yes 
SendGrid No 
Shopify Yes 
Twilio No 
Walmart Yes 
WooCommerce Yes 
eBay Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0/month
Free: $0/month. One company, first 500 orders a month included, Amazon, Walmart, eBay, Shopify and WooCommerce, shipping labels on your own carrier accounts, rate shopping, orders and product catalog. No credit card to start.

Pro: $999/month minimum, one company. Everything in Free, plus Back Market, Newegg, Etsy, Temu listings and PayWhirl orders; full inventory with warehouses, bins and serials; purchase orders and FBA inbound; bulk shipping, picking and routes; returns, regrading and full reports. One 14-day Pro trial per account, no card on file.

Ultimate: custom pricing, book a call. Everything in Pro, plus Mirakl retailers, SPS Commerce and retailer EDI, multiple companies on one account, advanced analytics and a dedicated customer success manager.

Usage: $0.30 per order shipped, $0.05 per Amazon-fulfilled (FBA) order. Free includes the first 500 orders each month; paid plans bill from order one. Cancelled and unshipped orders are never billed. No per-channel fees on any plan.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OrderStorm

Founded

2009

Country

United States

Website

www.orderstorm.com

Vendor Details

Company Name

Rilk LLC

Founded

2026

Country

Brooklyn, NY, United States

Website

rilk.ai

Product Features

Auto Repair

Billing & Invoicing No 
CRM No 
Digital Vehicle Inspections (DVI) No 
Inventory Management No 
Labor Rates No 
Maintenance Scheduling No 
Parts Management No 
Quotes / Estimates No 
Service History No 
VIN Lookup No 
Vehicle Tracking No 
Work Order Management No 

Aviation Inventory Management

Aviation Inventory Optimization No 

Billing and Invoicing

Billing Portal No 
Contact Database No 
Contingency Billing No 
Customer Portal No 
Customizable Invoices No 
Dunning Management No 
Hourly Billing No 
Invoice History No 
Mobile Payments No 
Multi-Currency No 
Online Invoicing No 
Online Payments No 
Payment Processing No 
Project Billing No 
Recurring/Subscription Billing No 
Service Ticket Billing No 
Tax Calculator No 

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts Yes 
Data Security Yes 
Email Marketing Yes 
Inventory Management Yes 
Kitting Yes 
Loyalty Program Yes 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator Yes 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Templates Yes 

Equipment Rental

Asset Tracking No 
Barcoding No 
Billing and Invoicing No 
Customer Management No 
Inventory Management No 
Maintenance Management No 
Order Management No 
Reservations Management No 
Utilization Reporting No 

Inventory Management

Alerts/Notifications No 
Barcoding / RFID No 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access No 
Multi-Channel Management No 
Product Identification No 
Reorder Management No 
Reporting/Analytics No 
Retail Inventory Management No 
Supplier Management No 
Warehouse Management No 

Medical Inventory

Barcode Scanning No 
Expiration Date Management No 
Purchasing No 
Reorder Management No 
Supply Management No 
Usage Tracking No 
Vendor Management No 

Multi-Channel eCommerce

Catalog Management No 
Channel Management No 
Data Synchronization No 
Email Marketing No 
Inventory Management No 
Marketplace Integration No 
Mobile Commerce No 
Order Management No 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Purchasing

Catalog Management No 
Compliance Management No 
Contract Management No 
Inventory Management No 
Invoice Processing No 
PunchOut No 
Purchase Order Management No 
Requisitions & Approvals No 
Sourcing Management No 
Spend Management No 
Supplier Management No 

Warranty Management

Contract Management No 
Eligibility Verification No 
For Field Service No 
For General Contractors No 
For Manufacturers No 
Parts Management No 
Policy Management No 
Product Registration No 
Repair Management No 
Returns Management No 
Service Management No 
Warranty Tracking No 

Product Features

Inventory Management

Rilk manages inventory as a tangible record, detailing the specific warehouse, bin location, quantity, and, for serialized items, the exact unit. It allows for the reception of goods against a purchase order, scanning items into designated bins, relocating them as needed, and conducting physical counts. What sets serialized inventory apart is its unique tracking. Each serial number or IMEI maintains its distinct cost, condition, and historical data, tracing its journey from the original purchase order to the final sale. Any units that are regraded retain their complete history, while returned items are linked back to their original records. Kits and bundles operate as a single SKU, depleting their individual components as they are sold. Each unit's cost is sourced directly from the vendor and purchase orders, enabling precise profit calculations based on actual expenses rather than average costs. Rilk provides comprehensive reports detailing current stock levels, overall stock value, and movement history. It encompasses inventory, warehouses, serial numbers, and purchase orders within its Pro version. However, it does not offer features for demand forecasting or reorder recommendations.

Alerts/Notifications No 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting Yes 
Manufacturing Inventory Management No 
Mobile Access No 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management No 
Supplier Management Yes 
Warehouse Management Yes 

Multi-Channel eCommerce

Rilk offers a centralized solution that allows you to manage all your retail channels seamlessly, without incurring additional fees for each channel. The free tier includes integrations with major platforms like Amazon, Walmart, eBay, Shopify, and WooCommerce. The Pro version expands your reach by incorporating Back Market, Newegg, Etsy, Temu listings, and PayWhirl transactions. The Ultimate tier takes it a step further, integrating with Mirakl retailers such as Best Buy, Macy's, Kohl's, Saks, Nordstrom, Wayfair, Walmart DSV, as well as enabling retailer EDI through SPS Commerce and Rithum. All orders from these channels are consolidated into a single queue, complete with the respective order number, ship-by date, and buyer's preferred shipping method. Once you ship the order, tracking information is sent back to the original channel. The Pro version allows for quantity management, enabling you to allocate stock from a unified pool to whichever channels you choose, giving you control over your listings. Payouts are streamlined as well; settlements from Amazon, Walmart, and eBay automatically reconcile with your orders, while other platforms can be reconciled by uploading the retailer's remittance file. This way, you have a clear view of the actual payments received for each order, rather than just the listed prices.

Catalog Management Yes 
Channel Management Yes 
Data Synchronization Yes 
Email Marketing No 
Inventory Management Yes 
Marketplace Integration Yes 
Mobile Commerce No 
Order Management Yes 
Promotions Management No 
Returns Management Yes 
SEO Management No 
Shopping Cart No 
Social Commerce No 

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