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Description
Enhance the support experience for both customers and employees with a help desk software that can be set up in mere minutes and at a significantly reduced cost. Are you still relying on spreadsheets and emails to manage requests? Mojo Helpdesk consolidates everything into one intuitive platform. Reduce the volume of incoming requests by utilizing the integrated knowledge base. With Mojo, everything remains orderly, as tickets can be easily assigned and tagged. Thanks to Mojo's automation features, these processes can be handled seamlessly without manual intervention. Designed as a user-friendly cloud ticket tracking system, Mojo Helpdesk empowers organizations to deliver exceptional service to both employees and customers while keeping expenses low. Over a decade ago, Metadot, the company behind Mojo, recognized the need for a help desk solution that could provide our clients with personalized, engaging, and natural interactions. Unable to find a product that fulfilled our requirements, we took the initiative to create our own. Today, we're proud to offer this solution to organizations like yours, with thousands of businesses, from small teams to larger enterprises, relying on Mojo Helpdesk to efficiently assist their customers and staff every day. The platform's robust features make it an essential tool for any organization seeking to enhance their support operations.
Description
Scopedesk is a help desk software designed to cater to both team members and customers effectively. It supports shared or personalized help desk workspaces, allowing for customizable access permissions that accommodate various teams and departments while facilitating information sharing across the organization. Depending on the specific needs of the organization, the entire site can be restricted from guest visitors, or select resources can be made available without requiring sign-in. The email-to-ticket conversion feature automatically transforms customer emails from multiple mailboxes into the ticket database, ensuring users receive timely email alerts and notifications. There is no installation required, eliminating the hassle of complicated team training. Scopedesk is quicker and simpler to implement and understand compared to any conventional online help desk software. Moreover, it offers reliable access to help desk data even when away from the office, making it compatible with today’s most widely used smartphones and mobile devices, ensuring that teams can stay connected and responsive at all times. This flexibility allows for seamless support, enhancing the overall efficiency of customer service operations.
API Access
Has API
No
API Access
Has API
No
Integrations
APIANT
Yes
ActiveCampaign
Yes
AdRem NetCrunch
Yes
AuditShipment
Yes
Bedrock Analytics
Yes
Bitium
Yes
Campaign Monitor
Yes
Constant Contact
Yes
Facebook
Yes
HubSpot CRM
Yes
Integrations
APIANT
No
ActiveCampaign
No
AdRem NetCrunch
No
AuditShipment
No
Bedrock Analytics
No
Bitium
No
Campaign Monitor
No
Constant Contact
No
Facebook
No
HubSpot CRM
No
Pricing Details
$29 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$79 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Metadot
Founded
2006
Country
United States
Website
www.mojohelpdesk.com
Vendor Details
Company Name
Scopedesk
Founded
2013
Country
United Kingdom
Website
www.scopedesk.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
