Scopedesk Description

Scopedesk is a help desk software designed to cater to both team members and customers effectively. It supports shared or personalized help desk workspaces, allowing for customizable access permissions that accommodate various teams and departments while facilitating information sharing across the organization. Depending on the specific needs of the organization, the entire site can be restricted from guest visitors, or select resources can be made available without requiring sign-in. The email-to-ticket conversion feature automatically transforms customer emails from multiple mailboxes into the ticket database, ensuring users receive timely email alerts and notifications. There is no installation required, eliminating the hassle of complicated team training. Scopedesk is quicker and simpler to implement and understand compared to any conventional online help desk software. Moreover, it offers reliable access to help desk data even when away from the office, making it compatible with today’s most widely used smartphones and mobile devices, ensuring that teams can stay connected and responsive at all times. This flexibility allows for seamless support, enhancing the overall efficiency of customer service operations.

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Pricing

Pricing Starts At:
$79 per month
Free Version:
Yes
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

Total
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features
design
support

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Company Details

Company:
Scopedesk
Year Founded:
2013
Headquarters:
United Kingdom
Website:
www.scopedesk.com

Media

Scopedesk Screenshot 1
Scopedesk Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Not Offered
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Scopedesk Features and Options

Help Desk Software

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Customer Service Software

Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal

Scopedesk User Reviews

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