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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Galisto helps you to reduce unnecessary and time-consuming tasks, which are often caused by a large number user applications. Galisto takes away the technical details and gives you an intuitive user interface that allows you to run your daily business efficiently. Your employees are your most valuable resource. They are the ones who make your company unique. How can you support your employees so that they can share their knowledge with others efficiently? Galisto®, supports you on your journey to a knowledge-based business! Our products and services will help you become a knowledge-based organization that shares the best resources with its employees. You can start with a basic set of functions or have specific requirements. Galisto®, has the right answers. Your employees. Your employees are the most valuable resource in your business.

Description

Gain a comprehensive understanding of the entire KCS journey, including forthcoming steps, interdependencies, and accomplishments, by navigating the Swarmica development tree that illuminates all techniques and phases associated with KCS. Agents can effortlessly search the existing knowledge base directly from their ticket workspace, and if any knowledge is lacking, they can promptly capture it with minimal hassle. Additionally, tickets linked to documented issues in the knowledge base can be attached or detached to analyze product patterns and trends effectively. It is essential to establish performance evaluators and equip them with the necessary tools to evaluate compliance with the KCS process and the quality of the articles produced. This approach not only provides constructive feedback to agents but also ensures that their individual objectives are in sync with the broader goals of the organization, ultimately fostering a culture of continuous improvement and collaboration. In doing so, the organization can enhance its overall productivity and service delivery.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
Salesforce No 
Zendesk No 

Integrations

Freshdesk Yes 
Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Galisto

Founded

2014

Country

Switzerland

Website

www.galisto.ch

Vendor Details

Company Name

Swarmica

Founded

2022

Country

Bulgaria

Website

swarmica.com/product

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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