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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Efficient Workforce Management Tailored for Any Sector Streamline your scheduling and dispatch processes with a sophisticated system designed for businesses of varying scales. Effectively manage high-volume ticketing for extensive projects while ensuring that jobs in the service sector are handled with precision. Highlighted Features Automated Task Sequencing – Create interdependent work tasks that facilitate a seamless workflow execution. Optimized Technician Dispatch – Allocate jobs by considering location, skill set, and availability to achieve optimal efficiency. Real-Time Scheduling – Adjust schedules dynamically in response to live project changes and workforce availability. Robust Ticket Management – Enhance operational capacity with smart automation capable of managing substantial workloads effortlessly. Universal Industry Solution – Suitable for construction, field services, utilities, maintenance, and beyond. Geospatial Digital Mapping – Illustrate job sites and infrastructure to enhance planning and execution processes. Work Order & Task Scheduling – Efficiently assign and monitor work orders while maintaining an organized task schedule. This comprehensive approach ensures that all aspects of workforce management are covered, fostering productivity and operational excellence.

Description

Parloa is a customer experience AI platform that uses intelligent agents to automate and improve conversations between businesses and their customers. It is designed for companies that need to handle large volumes of customer interactions without long hold times or inconsistent service quality. The platform can manage conversations in many languages, helping organizations serve customers more quickly and personally across different markets. Parloa’s AI agents are built for high-stakes support needs, including financial services, utilities, healthcare, ecommerce, retail, media, entertainment, and IT. Teams can use the platform to automate common requests such as claims support, card issues, outage updates, billing questions, returns, product inquiries, appointment bookings, prescription refills, ticket resolution, and password resets. Parloa supports the full AI agent lifecycle, giving businesses tools to design, test, scale, optimize, secure, and integrate their agents. The platform focuses on building long-term customer relationships by making support interactions more seamless, proactive, and personalized. It also emphasizes enterprise reliability, privacy, and compliance with standards such as ISO, SOC 2, PCI DSS, HIPAA, and DORA. By replacing outdated support experiences with faster AI-powered conversations, Parloa helps companies improve loyalty while reducing operational pressure on service teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Avaya Aura No 
Freshcaller No 
Freshdesk No 
Genesys Cloud CX No 
HubSpot CRM No 
HubSpot Service Hub No 
Operata No 
Salesforce No 
ServiceNow No 
Twilio No 
Zendesk No 

Integrations

Avaya Aura Yes 
Freshcaller Yes 
Freshdesk Yes 
Genesys Cloud CX Yes 
HubSpot CRM Yes 
HubSpot Service Hub Yes 
Operata Yes 
Salesforce Yes 
ServiceNow Yes 
Twilio Yes 
Zendesk Yes 

Pricing Details

$25
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Colobbo

Founded

2015

Country

Australia

Website

colobbo.com

Vendor Details

Company Name

Parloa

Founded

2018

Country

Germany

Website

www.parloa.com

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

Alternatives

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