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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Alcméon’s innovative cloud technology allows businesses to leverage popular messaging platforms like Facebook Messenger, iOS Messages, and WhatsApp as dynamic channels for customer service, marketing, and conversational commerce. It integrates seamlessly with leading social media and messaging APIs, including Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, and Google My Business, with a commitment to rapidly adopting new features by collaborating directly with their technical teams. Furthermore, Alcméon’s back office is designed for effortless connectivity to clients' information systems and CRM platforms such as Salesforce, Oracle, Zendesk, and Efficy, ensuring streamlined operations. Clients benefit from the support of a dedicated customer success manager, along with comprehensive training options both online and offline, as well as exclusive events tailored just for them. This comprehensive approach not only enhances customer engagement but also empowers businesses to stay ahead in the ever-evolving digital landscape.

Description

Teletype serves as a comprehensive communication platform for customers, consolidating various messaging services, social media channels, email, and website chat into one accessible interface. Users can efficiently oversee interactions from WhatsApp, Telegram, Instagram Direct, Facebook, Viber, email, and website chat, all managed from a single dashboard. Each customer is provided with a cohesive profile that includes their entire conversation history, contact information, and website visit details. The platform boasts a variety of integrated tools, such as a mini-CRM, intelligent request routing, performance analytics for operators, AI-powered assistants, customizable reply templates, and the capability to send messages in bulk using Teletype Sender. Additionally, it offers native integrations with widely-used CRMs, telephony systems, analytics platforms, and automation services, along with an open public API for tailored applications, with several integrations available at no cost. With over 1000 companies and 4500 operators leveraging Teletype to manage more than 350 million messages, the setup process is remarkably quick, taking just 15 minutes to complete. This efficiency makes Teletype an attractive option for businesses looking to streamline their communication efforts.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
WhatsApp Yes 
Apple Business Chat Yes 
Bitrix24 No 
Facebook Messenger Yes 
Google Business Profile Yes 
Kommo No 
Microsoft Dynamics 365 Yes 
Oracle Cloud Infrastructure Yes 
SAP Store Yes 
Salesforce Yes 
Telegram No 
Viber No 
WeChat Yes 
X (Twitter) Yes 
Zendesk Yes 
efficy Yes 

Integrations

Facebook Yes 
Instagram Yes 
WhatsApp Yes 
Apple Business Chat No 
Bitrix24 Yes 
Facebook Messenger No 
Google Business Profile No 
Kommo Yes 
Microsoft Dynamics 365 No 
Oracle Cloud Infrastructure No 
SAP Store No 
Salesforce No 
Telegram Yes 
Viber Yes 
WeChat No 
X (Twitter) No 
Zendesk No 
efficy No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$18/month
Flexible modular pricing — pay only for the channels and features your team actually needs.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Alcméon

Founded

2011

Country

France

Website

www.alcmeon.com

Vendor Details

Company Name

Teletype App

Founded

2018

Country

Russia

Website

teletype.app

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution Yes 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

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