Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Alcméon’s innovative cloud technology allows businesses to leverage popular messaging platforms like Facebook Messenger, iOS Messages, and WhatsApp as dynamic channels for customer service, marketing, and conversational commerce. It integrates seamlessly with leading social media and messaging APIs, including Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, and Google My Business, with a commitment to rapidly adopting new features by collaborating directly with their technical teams. Furthermore, Alcméon’s back office is designed for effortless connectivity to clients' information systems and CRM platforms such as Salesforce, Oracle, Zendesk, and Efficy, ensuring streamlined operations. Clients benefit from the support of a dedicated customer success manager, along with comprehensive training options both online and offline, as well as exclusive events tailored just for them. This comprehensive approach not only enhances customer engagement but also empowers businesses to stay ahead in the ever-evolving digital landscape.
Description
Teletype serves as a comprehensive communication platform for customers, consolidating various messaging services, social media channels, email, and website chat into one accessible interface. Users can efficiently oversee interactions from WhatsApp, Telegram, Instagram Direct, Facebook, Viber, email, and website chat, all managed from a single dashboard. Each customer is provided with a cohesive profile that includes their entire conversation history, contact information, and website visit details.
The platform boasts a variety of integrated tools, such as a mini-CRM, intelligent request routing, performance analytics for operators, AI-powered assistants, customizable reply templates, and the capability to send messages in bulk using Teletype Sender. Additionally, it offers native integrations with widely-used CRMs, telephony systems, analytics platforms, and automation services, along with an open public API for tailored applications, with several integrations available at no cost.
With over 1000 companies and 4500 operators leveraging Teletype to manage more than 350 million messages, the setup process is remarkably quick, taking just 15 minutes to complete. This efficiency makes Teletype an attractive option for businesses looking to streamline their communication efforts.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook
Yes
Instagram
Yes
WhatsApp
Yes
Apple Business Chat
Yes
Bitrix24
No
Facebook Messenger
Yes
Google Business Profile
Yes
Kommo
No
Microsoft Dynamics 365
Yes
Oracle Cloud Infrastructure
Yes
Integrations
Facebook
Yes
Instagram
Yes
WhatsApp
Yes
Apple Business Chat
No
Bitrix24
Yes
Facebook Messenger
No
Google Business Profile
No
Kommo
Yes
Microsoft Dynamics 365
No
Oracle Cloud Infrastructure
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$18/month
Flexible modular pricing — pay only for the channels and features your team actually needs.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Alcméon
Founded
2011
Country
France
Website
www.alcmeon.com
Vendor Details
Company Name
Teletype App
Founded
2018
Country
Russia
Website
teletype.app
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
Yes
Video Content
No