Sinch Engage Description
Sinch Engage allows you to use WhatsApp, Facebook Messenger and Instagram Direct Messaging for business, Apple Messages for Business and Telegram, Viber, and Webchat for marketing, sales and customer service. Our official partnerships with all messaging apps are backed by a platform that is 100% privacy compliant and a global team of experts who are available 24/7.
Sinch Engage Alternatives
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Social Intents
Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom.
Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense.
No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.
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IBM watsonx Assistant
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-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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Pricing
Pricing Starts At:
499€ per month
Free Trial:
Yes
Company Details
Company:
Sinch
Year Founded:
2015
Headquarters:
Germany
Website:
engage.sinch.com
Media
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Product Details
Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Sinch Engage Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Communications Management Software
Chat / Messaging
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Video Content
Chatbot Software
Call to Action
Human Takeover
Inline Media / Videos
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Customer Engagement Software
Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat
Video Content
Conversational Marketing Platform
Chatbot
Human Handover
Lead Qualification
Multi-Channel Communication
Sinch Engage User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Best tool 4 WhatsApp Date: Aug 06 2020
Summary: Best SaaS for Messenger - special WhatsApp! Customer Service, Notification and Marketing!
Great and friendly Team, top support and quick development!Positive: Chatbots inclusive!
Focused on MessengerApps is TOP. Not only WhatsApp but Facebook Messenger, Apple, Viber, Telegram!
Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.Negative: Statistics not really enterprise level - need improvement.
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