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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Alcméon’s innovative cloud technology allows businesses to leverage popular messaging platforms like Facebook Messenger, iOS Messages, and WhatsApp as dynamic channels for customer service, marketing, and conversational commerce. It integrates seamlessly with leading social media and messaging APIs, including Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, and Google My Business, with a commitment to rapidly adopting new features by collaborating directly with their technical teams. Furthermore, Alcméon’s back office is designed for effortless connectivity to clients' information systems and CRM platforms such as Salesforce, Oracle, Zendesk, and Efficy, ensuring streamlined operations. Clients benefit from the support of a dedicated customer success manager, along with comprehensive training options both online and offline, as well as exclusive events tailored just for them. This comprehensive approach not only enhances customer engagement but also empowers businesses to stay ahead in the ever-evolving digital landscape.

Description

Meet Your New Customer Communications Platform A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers. A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat. Platform Multichannel Inbox Analytics & Insights Channels & Features: WhatsApp Business API Social Messaging Outbound Messaging Livechat Chat widget Teams module Smart routing Call deflection Tag & label management User management Contact management

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Apple Business Chat Yes 
Facebook Messenger Yes 
Instagram Yes 
Salesforce Yes 
WeChat Yes 
WhatsApp Yes 
X (Twitter) Yes 
Bird No 
Google Business Messages No 
Google Business Profile Yes 
Insocial No 
LINE No 
Microsoft Dynamics 365 Yes 
Oracle Cloud Infrastructure Yes 
SAP Store Yes 
Telegram No 
Twilio No 
Viber No 
Zendesk Yes 

Integrations

Apple Business Chat Yes 
Facebook Messenger Yes 
Instagram Yes 
Salesforce Yes 
WeChat Yes 
WhatsApp Yes 
X (Twitter) Yes 
Bird Yes 
Google Business Messages Yes 
Google Business Profile No 
Insocial Yes 
LINE Yes 
Microsoft Dynamics 365 No 
Oracle Cloud Infrastructure No 
SAP Store No 
Telegram Yes 
Twilio Yes 
Viber Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€15 per user per month
Flexible prices for every type of business. You can select the right plan for your team.

*Billed annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Alcméon

Founded

2011

Country

France

Website

www.alcmeon.com

Vendor Details

Company Name

Saysimple

Founded

2014

Country

Netherlands

Website

saysimple.com

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications No 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

Messaging

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments Yes 
Search / Filter Yes 
Self-Destructing Messages No 
Stickers / GIFs Yes 
Threaded Discussion No 
Video Conferencing No 
Voice Calling No 

Team Chat

End-to-End Encryption (E2EE) Yes 
File Sharing No 
Groups / Channels Yes 
Payments Yes 
Search / Filter No 
Self-Destructing Messages No 
Stickers / GIFs Yes 
Threaded Discussion No 
Video Conferencing No 
Voice Calling No 

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