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features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Alcméon’s innovative cloud technology allows businesses to leverage popular messaging platforms like Facebook Messenger, iOS Messages, and WhatsApp as dynamic channels for customer service, marketing, and conversational commerce. It integrates seamlessly with leading social media and messaging APIs, including Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, and Google My Business, with a commitment to rapidly adopting new features by collaborating directly with their technical teams. Furthermore, Alcméon’s back office is designed for effortless connectivity to clients' information systems and CRM platforms such as Salesforce, Oracle, Zendesk, and Efficy, ensuring streamlined operations. Clients benefit from the support of a dedicated customer success manager, along with comprehensive training options both online and offline, as well as exclusive events tailored just for them. This comprehensive approach not only enhances customer engagement but also empowers businesses to stay ahead in the ever-evolving digital landscape.

Description

Over half of customers, specifically 52%, prefer to communicate with support agents via text. Live Support is a messaging application specifically created to enhance your business's accessibility, approachability, and memorability. By allowing customers to utilize their mobile devices' pre-installed texting applications, you can effectively hold their attention and facilitate smoother transactions. Support agents can engage seamlessly with clients on iOS, Android, or through any internet browser, whether the customer opts for web chat or text messaging. In fact, messaging is considered the top choice among customers for connecting with businesses. With over 50 billion messages sent daily, it has become the most favored way to communicate with family, friends, and increasingly, your enterprise. Live Support streamlines the online messaging process, enabling you to forge, convert, and sustain relationships with every customer that reaches out to you, no matter their device or browser preference. This innovative tool not only enhances customer satisfaction but also fosters long-term loyalty to your brand.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Apple Business Chat Yes 
Facebook Yes 
Facebook Messenger Yes 
Google Business Profile Yes 
Instagram Yes 
Microsoft Dynamics 365 Yes 
Oracle Cloud Infrastructure Yes 
SAP Store Yes 
Salesforce Yes 
WeChat Yes 
WhatsApp Yes 
X (Twitter) Yes 
Zendesk Yes 
efficy Yes 

Integrations

Apple Business Chat No 
Facebook No 
Facebook Messenger No 
Google Business Profile No 
Instagram No 
Microsoft Dynamics 365 No 
Oracle Cloud Infrastructure No 
SAP Store No 
Salesforce No 
WeChat No 
WhatsApp No 
X (Twitter) No 
Zendesk No 
efficy No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Alcméon

Founded

2011

Country

France

Website

www.alcmeon.com

Vendor Details

Company Name

LiveSupport.com

Founded

2016

Country

United States

Website

www.livesupport.com

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

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