Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Acefone (founded in 2010) is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including:
-Interactions Hub
-Contact Center Studio
-API Connect
-Campaigns
-AI Voice Agents
-Voice Streaming
-Xtract
These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer's journey.
Based in Gurgaon, we serve over 5,000 global businesses with the support of a dedicated team of 200+ professionals across Gurgaon, Mumbai, and Bangalore. We deliver seamless communication through industry-leading integrations, ensuring a customer experience that is both efficient and effective. Our ISO 27001 certification attests to our commitment to top-tier security, backed by a 99.5% uptime guarantee.
Acefone's user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business’ unique demands.
Description
Intellicon is an OmniChannel Contact Center + Help Desk Software that provides a pleasant customer experience. Engage with customers on the channel that suits them best. Phone, SMS, Email, LiveChat, Social Media etc. IntelliDesk is a tool that automates the Help desk process and increases interdepartmental coordination. For customer data collection, you can create multiple forms and attach them to different campaigns. A real-time dashboard is the best way to monitor multiple aspects of the system in one place. For seamless data flow, Intellicon can integrate with your CRM, Helpdesk ERP, Sales Portal, ERP, Sales Portal, and Ecommerce. Our campaign builder makes it easy to create campaigns and IVRs from anywhere. Enjoy a delightful customer experience with Intellicon CX Center Solution's refined capabilities.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Bitrix24
Yes
Bullhorn
Yes
Freshdesk
Yes
Freshsales
Yes
Google Workspace
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
Pipedrive
Yes
Integrations
Bitrix24
No
Bullhorn
No
Freshdesk
No
Freshsales
No
Google Workspace
No
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
Microsoft Teams
No
Pipedrive
No
Pricing Details
₹1,599 per user per month
Unlimited calling plans starting at just ₹1,599 per user per month.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Acefone
Founded
2010
Country
Gurugram, Haryana, India
Website
www.acefone.com
Vendor Details
Company Name
Intellicon
Founded
2012
Country
Pakistan
Website
intellicon.io
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
Yes
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
No
Reporting/Analytics
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes