Noetica Description

Synthesys, developed by Noetica, serves as a comprehensive orchestration and workflow solution for contact center agents, aiming to enhance productivity while minimizing resource expenditure. This platform provides a range of features including multi-channel support, visual call scripting, an integrated agent interface, management of campaigns, and effective CRM functionalities. Additionally, Synthesys is designed to be scalable, robust, and dependable, making it an ideal choice for diverse business needs. With its innovative tools, it empowers contact centers to optimize their operations and improve customer interactions efficiently.

Pricing

Free Trial:
Yes

Integrations

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Company Details

Company:
Noetica
Year Founded:
1997
Headquarters:
United Kingdom
Website:
www.noetica.com

Media

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Product Details

Platforms
Windows
Customer Support
Business Hours
Online Support

Noetica Features and Options

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Software

Alerts / Escalation
Appointment Management
Live Chat
Self Service Portal

Noetica User Reviews

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