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features
design
support

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Description

Acefone (founded in 2010) is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including: -Interactions Hub -Contact Center Studio -API Connect -Campaigns -AI Voice Agents -Voice Streaming -Xtract These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer's journey. Based in Gurgaon, we serve over 5,000 global businesses with the support of a dedicated team of 200+ professionals across Gurgaon, Mumbai, and Bangalore. We deliver seamless communication through industry-leading integrations, ensuring a customer experience that is both efficient and effective. Our ISO 27001 certification attests to our commitment to top-tier security, backed by a 99.5% uptime guarantee. Acefone's user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business’ unique demands.

Description

CCT ContactPro® (CP) serves as an ideal solution for creating a Unified Agent Desktop within a Customer Service Automation framework in an Omni-Channel Contact Center setting. This innovative platform equips agents to meet the challenges of modern Omni-Channel communication, allowing them to assist customers effectively. By utilizing cutting-edge technology, the solution optimizes current systems, lowers contact center expenses, and enhances customer satisfaction. Its adaptable desktop, combined with automation and integration features, ensures that services are delivered efficiently, utilizing the best resources at the most opportune moments to provide an outstanding customer experience (CX). Moreover, the streamlined access to crucial information for productive customer interactions, along with the efficiency gained through automation, boosts agent output significantly. In an age where customers prefer rapid resolutions through their preferred communication channels, ContactPro® meets these expectations seamlessly. Ultimately, the platform not only enhances agent performance but also fosters stronger customer relationships through effective engagement.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bitrix24 Yes 
Bullhorn Yes 
Freshdesk Yes 
Freshsales Yes 
Google Workspace Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Pipedrive Yes 
Salesforce Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Bitrix24 No 
Bullhorn No 
Freshdesk No 
Freshsales No 
Google Workspace No 
HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Pipedrive No 
Salesforce No 
Zendesk No 
Zoho CRM No 

Pricing Details

₹1,599 per user per month
Unlimited calling plans starting at just ₹1,599 per user per month.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Acefone

Founded

2010

Country

Gurugram, Haryana, India

Website

www.acefone.com

Vendor Details

Company Name

CCT

Founded

1991

Country

Germany

Website

cct-solutions.com/index.php/en/product-overview-en/cct-contactpro/desktop

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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