Don't get me wrong. I also dislike people who immediately point the finger at you when something doesn't work, of course, without even researching the problem first. Unfortunately, this is the way the world works, and it most definately doesn't just stay confined to software users. I've found in my 10 years of building and supporting software, the most important ability a developer can possess is to have patience. Speaking of patience -- I have run out of it for Microsoft products and would love nothing more than to see Linux rain on Bill's party, but that will never happen unless more and more people use the OS. Even if that means having two annoying users for every good one.