Comment Re:Accountability (Score 4, Insightful) 133
I'm going to assume this was orchestrated by a smooth-talking consulting agency. They're known to promise you anything you ask for, bite off more than they can chew, and pass the costs on to the customer. Many of them will play the roll of friend and advocate, while charging outrageous mark-ups and billing for unnecessary services. They're very good at spending other peoples' money. And if it's a small-time group (or individual and handful of their firnds), they won't even have enough assets to reimburse you if you successfully sue them.
I spent some time working for a consulting company, and the president made it very clear that I worked for them and not the customer, and was to make decisions and tell the customers things that were in the consultant's best interest even if not in the client's best interests. Some may be okay with that, but it really ground my gears. People hire consulting groups because they're not experts in a field, trusting them to BE the experts, and make decisions in their best interest. Often they get neither. Some consultants do a great job of looking like they know what they're doing while scrambling in the background trying to make it happen when they lack the knowledge and experience to pull it off. Then by the time the client figures this out, a great deal of money's been burned without results. Worst case, they've committed you to a course of action and stalled out your company mid-stream in a transition when it all falls apart and it becomes obvious they can't handle it. This leaving you stuck in the middle where you can't function as-is, can't go back, and they can't figure out how to finish the transition. And that's what this is looking like.
Consulting groups like that really ought to have to be bonded and insured in case they leave you stranded in a bad spot like that. At least then you'd have a safety net that can drag you back to where you were before critical systems got ripped out, and you can get back to business.