username440 - Slashdot User

Comment Re: Stupid Disclaimers (Score 1) 59

by username440 on Friday May 26, 2023 @04:16PM (#63554125) Attached to: Windows XP Activation Algorithm Has Been Cracked

âoeThe only real use for xp is embedded offline hardware with a multi decade lifespan.â I can gaze upon 3 different models and brands of mixed signal oscilloscopes without leaving my seat hereâ¦ and my bench is nothing special at the multinational I work for.

Submission + - Ask Slashdot: Dealing with service providers when you're an IT pro? 3

Submitted by username440 on Sunday June 14, 2015 @12:55AM

username440 writes: So, a lot of us will have been here; You have a problem with your ISP, cable TV, cellphone whatever technology and you need to call the provider. Ugh. Foreign call centers, inane fault finding flowcharts (yes, i have turned it off and on again) and all the other cruft that you have to wade through to get to someone with the knowledge to determine that YOU in fact also have a degree of knowledge and have a real problem.

Recently I had a problem with my ISP, where the ISP-provided "modem" — it's a router — would lock up at least 3 times per day. I had router logs, many hundreds of Google results for that model and release of hardware showing this as a common problem, and simply wanted the ISP to provide a new router (it's a managed device).

I replaced the router with a spare Airport Extreme and the problems disappeared, to be replaced with a warning from the ISP that they could't access my managed device" and the connection is provided contingent to using THIER router. However my point was to prove that their router is at fault.

How do other Slashdotters fare when trying to get through to a service provider that they actually DO know something in the field? How do you cut through the frontline support bull*hit and talk to someone who knows what they are doing? Should there be a codeword for this scenario?

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