Comment Re:Enlighten me (Score -1) 4
I own, but do not operate, a few IT companies that manage corporations in the $600MM-$1B receivables range.
Based on our own help desk ticket software, our clients have opened 40% fewer tickets since ChatGPT was rolled out to every desk and phone. 40%. I expect another 40% drop (total 80%) by next year as end users just manage things themselves.
I won't downsize as the tickets aren't really generating revenue as much as headaches. One of my engineers had a broken PDF file that took her 6 hours to fix, and the end user spent 6 days trying to fix it themselves with Ai.
But -- the basic stuff? Reboot your computer stuff? Email rejected because you mistyped a domain name stuff?
You don't need a human, and we would probably have outsource that stuff to India anyway next year if not for ChatGPT etc.