Comment And never forget (Score 1) 36
Your guilt will be determined solely by the company. You are guilty until proven innocent, *IF* they feel like looking at your evidence at all. If you ARE proven innocent they will either graciously allow you to use what you already paid for again or they will alter the deal until you are no longer innocent, depending on mood and if the representative's corn flakes got soggy that morning.
Wanna complain about it? The hold time is approximately 45 minutes. The person who answers MIGHT sound sympathetic or not but in any case has no power to do anything but read the script. They might or might not "accidentally" hang up on you.