Hey thanks! I was one of their "firstline techs" for networking and then I became the help desk for those firstline techs. gaudior is entirely correct, since 3k per unit makes this a high profile product HP will go out of its way to assure satisfaction(assuming that Carly hasn't changed to much policy since the Lew Platt days). We used to get calls from Mr. Platt's office asking us to fix problems for upset customers that had been routed to his office and half the time the problem was a network issue that had nothing to do with an HP product but we were still asked to fix it, now THAT'S customer satisfaction! S.