Standard tech support for a while, then educational tech support. I was there for about two years total, about 2 years back. Worked out of the Elk Grove CA center. The biggest thing we had to push was the APP, (Applecare Protection Plan) which was their extended service plan. I can't imagine any way you could have called them and not had them try to push one of those on you at the very least. We had minimum amounts of those we had to sell monthly just to keep our jobs. If we were only selling those though, management would start getting on us for not selling other things too.