Ok let me preface this.
I am US Colombian/Citizen. Also, if you look at a prior post in my thread you can see I know a bit about the company.
However, I know a ton about Colombians having lived on and off there for the last 30 years and being married to a Colombian gal, and well, also being a citizen.
Teleperformance pay is terrible, but it is better than not having a job, but they treat their employees like utter shit.
On the flip side when you pay people like shit and treat them like shit, they are gonna turn into shitty people.
Colombians are the masters of getting over and pullinc scams. Honestly, i would not want to have to ride herd over a bunch of Colombian work at home employees because I have to deal with them on a weekly basis for escalations and it is pretty terrible.
My company's requirements are that you have to have a room, be it a bedroom, study, or whatever, with a door that locks because you are looking at proprietary information, your eyes only. It also is to provide a quiet enviroment.
The Colombian ones I talk to have kids screaming, radios playing, tv blaring, etc.
Colombians are by default loud people who do not follow rules. This is not me dogging on Colombians, who can be some of the nicest people on earth, but culturally are very different from North America.
What is happening with these places is they are having a high turn over off workers because of peer feedback big companies like mine give them so now they are cracking down.
You could probably put a fake camera in and it would scare them into acting right.
Is putting in a camera intrusive? It is. But you have a culture that is vastly different than what you are accustomed to.