Personally, I think they should be congratulated, for two reasons. Firstly, as has already been mentioned, this is a pro-active recall. Secondly, two recalls in 3 years for something as complex and innovative as this is pretty good going. Why is it that a Segway recall makes front page news, whereas the thousands of other recalls that happen in most industries on a daily basis go unnoticed. I recently had to have a software upgrade on my car (BMW) and doing some research of my own suggests that BMW provide software updates on average every couple of months. This software upgrade wasn't to improve something as mundane as the radio or sat-nav, it was to fix a fault with the automatic gearbox. It happens, and I would say Segway have a better record than most.