Comment HP are even worse. (Score 1) 78
Someone at work has two HP laptops with the centre plastic part of the power port broken. He asked for a quote from HP for two replacement parts. It's just two wires going to a small barrel jack port.
First they said he can only get a quote for one, then go through the whole process again for the second one. He said, okay, give me a quote for two for this laptop so I have a spare for it. They wouldn't do that either.
Then they sent a price. £372 (ex. vat), £446 with VAT. The whole laptop cost £345 (ex. vat).
On amazon the power port is it's £12
The part is easy to replace.
Dell was also terrible. It gave a price of more than a laptop to replace a port on it and insisted on replacing the screen, case and other parts that had nothing to do with the problem.