My alarm failed to go off this morning in the usual fashion; it went off at 7 am, I hit the switch and rolled over. Next thing I know it's 9:20. Figuring I was either destined to be successful or not I went through the motions of getting out the door and to the store. I had 3 stores in mind, I had planned on cruising by and seeing what the lines were like at each store. When I got to the first one there was no line at 9:55 with the store opening at 10:00 so I stopped. Parking right outside the strip mall store I could see it was just the two employees inside, strolled over and waited for them to open the door. I couldn't believe it. I was first in line? I had to confirm the store opening time... yup, right there in the window it said the store hours 10-9. In the next minute five more people showed up. The store manager came out and told us he'd check the computer because he wasn't sure he had any preorders left. I said what the hell are you talking about, the store isn't open yett, how could you be out of pre-orders!! He continued ignoring us and locked the door. I was furious. He comes out 10 minutes later to let us in and advises they have 3 pre-orders left. He then tries telling us that they had let the line of people waiting outside in when they showed up for work at 9. Sorry, I don't buy it. One guy was demanding to know the managers name, district managers contact info, and was told they don't give out that info, the cashier gave him the customer service number and said good luck. This type of treatment to customers is why people avoid Best Buy, but I'm hoping there are specials out there or at least a ready supply of product at another store so I can cancel my pre-order with EBGames / Gamestop.