255775
submission
msblack writes:
In a counter culture move against outsourcing and non-interactive customer support,
Netflix has forsaken e-mail as a means of customer support. According to the New York Times article, Netflix set up the call center in Portland OR, shunning other popular US call center cities or off-shoring. "It's very interesting and counter to everything anybody else is doing," said Tom Adams, the president of Adams Media Research, a market research firm in Carmel, Calif. "Everyone else is making it almost impossible to find a human."
140525
submission
msblack writes:
The New York Times is
reporting
that an Office of Management and Budget exposed over 30,000 SSNs on its
website
which now notes that information has been removed. As many as 100,000 to 150,000 individuals may have been affected. Taxpayer cost for notifications and credit monitoring is $4 million.
126783
submission
msblack writes:
The RIAA and MPAA are lobbying California legislators for an exemption to proposed legislation which would outlaw pretexting. Pretexting is the practice of pretending to be someone else in order to obtain personal information on that person, such as telephone or banking records. According to an article in the Los Angeles Times, the RIAA and MPAA sometimes need to lie in their pursuit of bootleggers. They would like the legislation to exempt anyone who owns a copyright from restrictions against pretexting. The recording industry says that sometimes their employees need to pose as someone else as they gather evidence to bring legal actions against criminals who counterfit or steal motion pictures. An interesting line from the article is, "[RIAA's Brad] Buckles said the recording industry would never, nor would it ever, assume someone's identity to access that person's phone or bank records." Fortunately, Senator Corbert, the bill's author, is unlikely to accept these hostile changes.
