I agree for the most part but I think the amount of users using apache / gimp / samba and the quality of support behind those is actually really good. The documentation and config files are dense but well commented and most things make some sense. Granted .htaccess files, virtual hosts and other features may not be idiot proof but just typing .htaccess into your search engine of choice brings up plenty of help. I am also quite guilty of not writing documentation for the software I write (and work in the same general business area). As a technical user/programmer if something isn't the least bit obvious to me or most people not involved in the programming process there is probably something wrong with it. That said, the Asterisk GUI and it's lead programmer are both quite a bit ahead of the curve but as just one guy with a little help progress is obviously not quick on such a large project. Perhaps just setting up webinars or hypotheticals would do wonders for the asterisk / digium folks?