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Comment Seriously don't... (Score 1) 837

Simply put, Help Desk staff assigned to wear retail style "uniforms" will make the users think less of the staff. Doing this you are comparing your Help Desk, to the local staff at the Best Buy/Geek Squad, what have you. This may not be a flattering image you want to portray... especially to your "internal customers"...
Security

New Jersey's Cablevision Hijacks DNS Error Pages 200

Selikoff writes "I just noticed Cablevision's Optimum Online service has begun hijacking DNS Error pages with, you guessed it, ad-supported results. Aside from hurting the underlying stability of the Internet, there have been instances where hackers have used such tools against customers. I know Road Runner customers have had to deal with this for a couple months now, although at least they have an outlet to turn it off." Update: 09/30 13:18 GMT by T : Note, as several readers have pointed out, this hijacking is of DNS errors rather than 404 errors as originally presented.
The Courts

Judge Refuses To Sign RIAA 'Ex Parte' Order 239

NewYorkCountryLawyer writes "The RIAA just can't get enough of going after University of Maine students, but it appears that the judges in Portland, Maine, may be getting wise to the industry's lawyers' antics. RIAA counsel submitted yet another ex parte discovery order to the Court ('ex parte' meaning 'without notice'), in BMG v. Does 1-11, but this time the judge refused to sign, pointing out that there is no emergency since there is no evidence that records are about to be destroyed [PDF]. This is the same judge who has previously suggested the imposition of Rule 11 sanctions against the RIAA lawyers, accusing them of gamesmanship."
Software

Mozilla Hitting 'Brick Walls' Getting Firefox on Phones 228

meteorit writes "Mozilla has been working on a mobile version of Firefox since last year, and is now looking to repeat the success of Firefox on the PC. Although development seems not to have been completed, it is known that informal negotiations have already started with mobile network operators. Firefox Mobile is scheduled to be launched by the end of the year and the inaugural version will be compatible with the Linux and Windows Mobile operating systems. Work is already underway to determine what the browser's UI will look like. In the meantime those negotiations seem to be hitting 'brick walls', as cellphone operators resist the intrusion of the open web onto their platforms."
Science

New "Endoscope On a Pill" 96

ScienceDaily is reporting that a new form of endoscope developed at the University of Washington is more like swallowing a pill than the typical "massive" cable. The pill, complete with a 1.4 mm wide tether, contains a single optical fiber for illumination and six fibers for collecting light. "Once swallowed, an electric current flowing through the UW endoscope causes the fiber to bounce back and forth so that its lone electronic eye sees the whole scene, one pixel at a time. At the same time the fiber spins and its tip projects red, green and blue laser light. The image processing then combines all this information to create a two-dimensional color picture."

Comment Re:T-Mobile unlocks during contract too (Score 1) 116

I respect your opinion on the matter, and I do agree that others do not undertake the research necessary before signing cellular contracts. I for one do read the contracts line for line, and have the cellular agent (usually a retailer) provide me a second and a third copy of the contract to ensure that I always have a copy of the original terms of my service on hand.

The phone companies in the US honestly wouldn't hurt as bad as we think without 200 term fee. I could be wrong, but considering the relatively slow pace of advancement with most cellular carriers in the US, one could surmise that the excess income could be applied to enhancing their services, or at least giving their customers a fair shake.

Now I will not demonize the entire industry, there is a reason for the contracts. However the bottom line is if you are going to keep your customer base, you don't keep them in line with a fee, you keep them enthralled with fantastic service.

I do appreciate constructive criticism of any comment I have though!

Turning Network Free-Riders' Lives Upside Down 658

An anonymous reader writes "You discover that your neighbours are using your unsecured wireless network without your permission. Do you secure it? Or do you do something more fun? A few minutes with squid and iptables could greatly improve your neighbours' Web experience ..." Improve is a relative term, but this is certainly gentler than certain other approaches.

Hire a Game Coach Online 179

Carl Bialik from WSJ writes "Expert videogame players, many of them teens, are forging professional careers as coaches, finding clients — many of them in their 20s or 30s — online, the Wall Street Journal reports. Some gigs pay $65 an hour. From the article: 'Gaming-lessons.com says its youngest "Halo 2" instructor is 8-year-old New Yorker Victor De Leon III — better known by his online gamer name, Lil Poison — who has given several lessons a month since late last year, fitting the classes in after he has done his homework. His father, also named Victor, says his son has used some of the money he earns from lessons (hourly rate: $25) to buy a hamster, named Cortana after a character in the game.'"

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