Comment I had a similar experience... (Score 1) 630
I had this working on a help desk, they used a similar system to the one you're mentioning. they tracked bathroom breaks, lunch breaks, and different types of work, such as none call related work, all through the phone system. I'm still at the same company but moved up and out of the help desk, anything call center related will eventually have something like this.
I recommend using it as a foot in the door job and move up and out of it as soon as you can. Too much stress involved with the micro management, for both the employees and the managers.