Comment Re:Rejected the AMZN Aquisition? (Score 1) 96
That may explain it. I have a Qrevo S, which is from 2024, while yours is from 2022. The only thing that it ever gets stuck at is one spot where, from under the couch, it can see out the ground-level window, and get stuck between the couch and window ledge (not actually stuck, just confused), because the LiDAR sees out the window. And I fixed that just by setting a small exclusion zone there. It never "gets lost" - maybe your house has some vast open spaces that it can't handle? But the LiDAR seems to see pretty far. The only other issues I've had are things like where I'll have a loose cord on the floor or some large piece of debris or whatnot, and even then, it's usually good at not getting stock on them. I'm also impressed with how well it deals with doors vs. a Roomba - my Roomba used to always get itself locked in rooms by accidentally closing doors after it entered, while the Roborock really tries to avoid ever touching them.
The Qrevo S has actually rotating mops, and they do a superb job with the floor. Spotless. My robot has the hardest mopping job in the world, too - it has to clean under my parrot's cage, and he poops off the edge onto a plastic mat under it
I've never had to contact support - hopefully I don't need to