Picked up SBC as our DSL and phone provider at work about a year a half ago. One of my co-workers battled them about our long distance bill, while I battled them over the wrong DSL they gave us. Finally got the static ip's and the correct modem, things calm down. About six months ago, DSL up and dies, no reason, no explanation, just gone. Called SBC, guy from India wants me to unplug the cables, find dial tone, etc., no resolution, will get there within 48 hours. That was Thursday, Friday night at 4 SBC tech from 3 hours away finally shows up, turns out all the local people were in training. He spends two hours tracking the problem, only to determine it's outside our walls, no shit, I could have save 2 hours of this, no resolution. Monday, yes 4 days later we finally find out the crew working in the area, yea, they were putting an rt in and clipped us off, turns out we were at the far end of the loop and they extended us far past usable signal. They finally did something to get us a signal, not a good one, but a signal nonetheless, then had to wait 4 months to get speed back.

End result was once the rt was finished, we went to a local mom and pop provider. My company lost many days worth of email and our web presence to this monstrosity. Mom and pop shop can at least save our email, SBC wont even touch that.

Now SBC is part of AT&T, shudder, I've already had to call tech support, they still own the lines, and got shuffled between both companies. Literally, one said to call another, and vice versa. It's damn hard not to scream when they give me the number I just called.

This monopoly crap, needs to go.