I really thought TR had potential. It's true that the launch was a little rocky and it was rough around the edges but as you really progressed through the game, the story was actually rather compelling.
I had some misgivings about the limited character creation system where is was basically a cookie cutter system where you could only change the face as a whole, hair, skin color and a couple accessories; as well as the clunky and convoluted crafting system that they took way too long to fix. I think they really had the game to a point where they could tweak settings here and there and still add more content.
I thought the graphics were great, the enemy character models looked real and had a lot of detail. Gameplay was almost constant out in the field. They even took player created events and made a separate zone for them to hold it. It was a prime example of the developers listening to the players and giving them what they want.
I think ultimately where they failed was in the advertising arena. When I talked about the game to other gamers, 75% of them had no idea what I was talking about. It is a sad day indeed for TR fans, but I suppose I can invest more time into CoH now.