CI Host is actually located in Bedford, TX which is a suburb between Dallas and Fort Worth. I worked for them for a while (regrettably) and could go on and on about the "features" they have in place. This is typical of the company policy and doesn't surprise me one bit. Their Bedford "datacenter" is actually an old 3 story office building that was haphazardly converted into a facility for servers. The rows of 2-post racks (they don't do cabinets) were actually parallel with the support beams instead of perpendicular, they repeatedly overloaded the power circuits that they installed and didn't have a backup generator that would automatically kick in and have "redundant" power. A tech would have to go downstairs and get the key and then call an admin and ask for permission to fire the generator. Then and only then would it be turned on. Then the tech would again have to ask for permission to throw the breaker to give power to the building from the generator. I wouldn't host with this company regardless of their price or what they promise.
Another point: their "security" is actually that tech that was referred to. The owner (Chris Faulkner, go google him... he sued SMU... look it up) refuses to spend any money to fulfill the promises he has made to his customers and the claims he has made on his site. There isn't 24x7 access in Chicago, it's "Call when you need in" access.