That's not that far off with Verizon. Back when I had DSL from them I'm sitting at home burning a sick day waiting for a truck to arrive and after 4 or 5 hours of waiting I call and get another confirmation that "yes yes, a truck is coming". Finally the phone rings. It's verizon. No they aren't calling to say the truck is on the way, they are calling to ask if I'd like to upgrade my phone service. What utter bastards.