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Comment Re:Remote support? (Score 3, Informative) 165

Actually that's not quite true...

Use UltraVNC-SC. It creates a stand-alone VNC server executable that is configured to connect back to YOUR static IP address (a reverse VNC connection basically). I have mine hosted at help.mydomain.com.au. I just tell anyone who I need to assist this name which they type in and run and voila, i'm controlling their desktop. No firewalls to configure (except yours) and no hassles on their end. Best of all it's free.

http://sc.uvnc.com/index.php?section=12

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