Hear, hear. There is a reason that they have made their forums for paying customers only. If more potential customers had to read of the crap that many Alienware customers have had to go through they never would buy. I wouldn't be surprised if there are vehement responses to this thread since there are rabid Alienware fans out there that basically bleed "neon green." Alienware had the worst quality control and customer service of any company I've ever dealt with. My extremely poor experiences have kept 3 of my friends from purchasing from this vendor, and at least two more of my friends online have done the same. Could be a great match for Dell, though. In my experience their customer service and quality can only go up.