Where in Canada are you? Here in Vancouver, BC, BCTel still requires to come over to your place, fiddle around with the existing wires, install the splitter, and test it out on HIS/HER laptop. All the computer setting is done by yourself. However, we still have to pay $100CAN for the installation fee. (BCTel has said that this is refundable if you stay on for 1 year. This is not a 1 year contract.)