I worked at Best Buy 10 years ago in the computer service department. This was before the disaster that is Geek Squad. The sales people would tell you anything you wanted to hear in order to sell you something. They would says that the PSP (performance service plan) covered any problem including software. If people had taken time to read the brochure it clearly stated that it did not. So when the customer came in for service they expected to get their computer fixed for free and were told that it would cost them. Guess who got chewed out by Mr. pissed off customer. The techs did! I refuse to shop at Best Buy no matter how good the deals.