We use the in house developers to write a proper helpdesk system with proper asset tracking. Supports multiple sites, users, mapping of physical locations, it now even updates our DNS and will soon be updating our firewall configurations.

For anything beyond that, company wiki sometimes linking to files on the fileshare.

/plug: Still looking for techs in Ottawa, need Good MS, some linux and experience on the phone. Talk to me and if your qulified, I will get you a job here - I have gotten 3 others already.

JC